Donor Services Center Coordinator

HonorBridge; Winston-Salem (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings Account

Flexible Spending Accounts

Matching retirement plan

Paid Sick and Vacation time

Professional Development and Growth

Job summary

A leading Organ Procurement Organization in Winston-Salem is seeking a Donor Services Center Coordinator. This full-time role involves answering referral calls, conducting donor screenings, and negotiating with medical professionals. Candidates should have 2-3 years' experience in a clinical environment like EMT, RN, or LPN. The position offers substantial health benefits, a flexible spending account, and a chance to contribute to life-saving efforts. Passionate individuals looking to make a difference are encouraged to apply.

Qualifications

• 2-3 years of experience in a clinical environment such as EMT, Paramedic, RN, or LPN.

Responsibilities

• Answer referral calls and conduct preliminary screening for donor qualification.
• Triage organ, tissue, and eye referrals.
• Review electronic medical records for suitability determination.
• Negotiate with medical professionals regarding referrals.
• Maintain confidentiality of patient and donor information.

Skills

Interpersonal skills

Communication skills

Data analysis

Medical terminology

Time management

Technical skills

Detail orientation

Microsoft applications proficiency

Education

Associate's degree in relevant field

Job description

Join to apply for the Donor Services Center Coordinator role at HonorBridge.

Are you looking to find a career in the medical field that is working to save a life every day or become part of someone’s legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team.

HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life.

Job Summary

Due to growth, HonorBridge is recruiting for a Donor Service Center Coordinator. In this role you will answer referral calls and conduct the preliminary screening relating to the identification and documentation of donors and or potential donors to determine medical suitability. The ideal candidate has 2-3 years of experience in a clinical environment; is comfortable working in a fast‑paced call center environment and is passionate about making a difference in the lives of others. EMTs, Paramedics, RNs or LPNs are strongly encouraged to apply.

What You'll Be Doing

• This is an onsite position based out of our Winston Salem office.
• The schedule for this position is three 12‑hour shifts per week.
• This is a night shift position. Shift hours are 8:00 pm – 8:00 am and shifts rotate through weekdays and weekends.
• Triages Organ, Tissue, and Eye referrals.
• Apply knowledge of medical criteria in performing donor triage and evaluations.
• Review electronic medical records and recover necessary information for suitability determination.
• Negotiate with medical professionals, funeral homes, and other entities in the management of referrals.
• Notify the appropriate HonorBridge staff of consented donors.
• Maintain confidentiality of all patient and donor/recipient information.
• Communicate with Medical Examiners/Coroners/Investigators.
• Complete referral documentation.
• Manages multiple logins and passwords, utilizing a variety of software platforms and application.
• Facilitate the placement of imported organs.
• Arranges transport of organs and cross‑matching material to accepting transplant centers.
• When required, allocates imported organs for research.
• Collects documentation in donor record and organizes material.
• Ensures confidentiality of donor information and file.
• Contacts by telephone/pager the appropriate HonorBridge staff on potential organ donor referrals.
• Performs other duties as assigned by the Manager of Donor Services Center.

What We Are Looking For

• 2-3 years’ experience in a clinical environment such as EMT, Paramedic, RN, or LPN.
• An associate's degree in relevant field of study.
• Exceptional interpersonal and communication skills.
• Knowledge of medical terminology.
• Strong ability to analyze and interpret data.
• Exceptional time management skills.
• Exceptional word processing and technical skills.
• Exceptional detail orientation.
• Strong proficiency in Microsoft applications.

What is in it for you?

• Medical, Dental, Vision insurance.
• Health Savings Account.
• Flexible Spending Accounts.
• A matching retirement plan.
• Paid Sick and Vacation time.
• Financial Finesse program.
• Life Balance Account Reimbursement.
• Professional Development and Growth.
• A chance to save a life!
• Plus, a lot more!

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care