Donor Resource Coordinator

Visa Hunt; United States; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid PTO

403(b) retirement plan with company 匹

Tuition Reimbursement

Cell phone and internet stipends

Parental Leave

Lifestyle Spending Accounts

Employee Assistance Program

Job summary

Gift of Hope is seeking a dedicated coordinator to manage donor referrals, ensure confidential record handling, and coordinate logistics with hospitals and eye banks. You will support a high-volume environment while maintaining compassionate client service.

The role emphasizes medical terminology, accurate data collection, and cross-team communication to optimize organ, tissue, and eye donation processes.

Qualifications

• Associate’s degree in a health- or science-related field preferred, or equivalent work experience.
• Working knowledge of medical terminology.
• Ability to make sound clinical assessments in a high pressure environment.

Responsibilities

• Advance Gift of Hope's mission, vision, and core values: provide compassionate service and professional collaboration.
• Acquire and manage confidential records, and ensure information is protected per policy.
• Collect pre-screening information on donor-related calls and document per procedures.
• Evaluate referrals for donor eligibility and forward to eye banks as needed.
• Coordinate logistics for referrals and update stakeholders in a timely manner.
• Secure permission from coroner or medical examiner for tissue/eye recovery.
• Follow up with hospital staff on status of referrals.
• Complete competency evaluations as required.

Skills

Medical terminology

Clinical assessment

Customer service

Verbal communication

Written communication

Attention to detail

Empathy

Multitasking

MS Office

Education

Associate’s degree in health- or science-related field

Tools

Microsoft Office

Job description

Overview

Are you looking to make a difference? Team up with Gift of Hope!

Gift of Hope is dedicated to coordinating organ and tissue donation in the northern three-quarters of Illinois and northwest Indiana. Our goal is to provide the highest quality service to families and hospitals as we strive to fulfill our mission of saving and enhancing the lives of as many people as possible through organ and tissue donation.

Receives and refers donor-related calls to appropriate procurement, transplant, and hospital development staff; provides prompt, efficient processing of all incoming and outgoing calls to fully optimize organ, tissue, and/or eye referrals and donation potential. Coordinates logistics for tissue donation.

Location Based Compensation ranging from $23.27 - $30.72 per hour

Our Benefits

In addition to competitive salaries, we offer a comprehensive benefits package:

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Responsibilities

NOTE: This is a Day Shift position (7 AM - 7 PM) with a fixed, rotating schedule that includes alternating weekends.

Essential Functions

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

• Advance Gift of Hope's mission, vision, and core values: providing compassionate service, contributing to outstanding teams, and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position
• Acquire and manage confidential records, and ensure that information is protected according to all standards, regulations, and policies
• Collect pre-screening information on all incoming donor-related calls, documenting the information according to Gift of Hope's policies and procedures
• Evaluate incoming organ, tissue and eye referrals for initial donor eligibility; forward appropriate referrals to eye banks in accordance with established protocols
• Update relevant stakeholders on the status of active referrals in a timely manner
• Coordinate logistics on referrals in a timely manner, documenting information concurrently within the appropriate systems
• Communicate accurate referral information with the appropriate supervisor or administrator on call, and/or partner organization(s)
• Secure permission of county coroner or medical examiner for the recovery of donated tissue/eyes
• Follow up with hospital staff to determine status on pending organ and tissue referrals
• Review Uniform Donor Risk Assessment Interviews thoroughly and accurately; ensure appropriate screening was conducted and processor requirements are met prior to coordination of logistics
• Successful completion of routine competency evaluations is required for this position
• Other duties as assigned

Qualifications

Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of the job.

• Associate’s degree in a health- or science-related field preferred, or equivalent work experience

Experience and Skills Required

The following indicates the minimum skills and experience required to perform the essential functions of the job

• Working knowledge of medical terminology
• Ability to make sound clinical assessments in a high pressure environment
• Ability to stay focused in an environment that has constant activity
• Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all Gift of Hope partners
• Excellent verbal and written communication skills
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency
• Ability to express empathy
• Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently
• Basic computer and Microsoft Office skills, including the ability to simultaneously: type and talk, manage multiple electronic chat conversations and referrals, navigate multiple systems and programs, and perform basic troubleshooting
• Ability to practice with a high degree of autonomy and utilize all available resources to problem solve