DONOR RELATIONS COORDINATOR

Mercury One Inc; Texas; Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Donor Relations Coordinator to enhance donor stewardship and support the Development Team. In this dynamic role, you will provide essential administrative assistance, manage donor communications, and maintain a clean database. Your attention to detail and customer service skills will be vital as you engage with high net-worth clients and ensure their contributions are recognized. This position offers flexible work-from-home options, making it an excellent opportunity for those looking to balance professional growth with personal commitments. Join a mission-driven organization dedicated to making a difference.

Benefits

Flexible work from home options

Qualifications

• 1-3 years of customer service experience desired.
• Prior experience with CRM databases preferred.

Responsibilities

• Provide administrative support to the Development Team.
• Assist in maintaining detailed records of donor interactions.
• Manage public email inboxes and respond to donor requests.

Skills

Customer Service

Data Entry

Communication Skills

Problem-Solving

Attention to Detail

Teamwork

Education

Bachelor's Degree

Tools

CRM Database

Microsoft Office Suite

Job description

Position Summary

Mercury One’s Donor Relations Coordinator will be responsible for providing customer service and administrative support to the Development Team, participating in all areas related to stewarding donors, including coordinating with the database team to track and cultivate donors, assisting the Development Team in maintaining department details, and ensuring success within department guidelines.

Essential Functions

Administrative

1. Provide administrative assistance to the Development Team, such as producing letters to donors, working with volunteers to complete the mailing process, assisting in donor profile research, and any special projects not outlined.
2. Answer Mercury One’s main line phone, including handling phone donations, other various donor requests, and requests for Mercury One’s assistance post-natural disasters.
3. Manage the public email inboxes, including responding in a timely manner and forwarding emails to appropriate staff.
4. Assist with details of all fundraising activities and various events, including large mailings, mail merges, and data entries for our annual auction.
5. Be willing to assist as needed in a fast-paced environment. Strong attention to detail is required.

Stewarding Donors

1. Help Development staff prepare for donor and prospect meetings. This includes, but is not limited to, researching potential meeting places, booking reservations, and attending as requested.
2. Assist staff in maintaining detailed records of the organization’s contact with donors and potential donors by entering data into the donor database.
3. Assist Development and Database teams with eliminating duplications and quality control for donor database team to ensure a clean database, as well as performing general maintenance in donor accounts.
4. Initiate and maintain a donor recognition and stewardship program, including thank you calls to donors and working with our merchandise team to ensure donor gifts are mailed out in a timely manner.
5. Assist Development with all other tasks as needed.

Required Education and Experience

1. Bachelor’s Degree preferred; 1-3 years of customer service experience desired.
2. Able to interact with individuals at many levels and handle confidential and sensitive matters.
3. Prior experience with CRM (customer relationship management) database; Raiser’s Edge NXT experience a plus.
4. Able to organize and handle multiple projects, set priorities, and meet deadlines.
5. Detail-oriented; Excellent in computer and data entry skills; proficient in Microsoft Office suite, including Excel, Word, and PowerPoint.
6. Excellent problem-solving, customer service, communication – verbal, written, and presentation skills.
7. Experience with non-profits and customer service a plus.
8. A self-motivator, eager to learn and grow; a fast learner with a desire to take on various responsibilities.
9. A team player, able to work with people within and outside of the Development Department.
10. Willing to work outside regular office hours when necessary.
11. Ability to operate effectively in a fast-paced environment.
12. Be able to interact with high net-worth clients, helping them invest in Mercury One’s mission.

EO Statement

MO is committed to equal opportunity in employment and, as such, it recruits, hires, transfers, trains, promotes, pays, and retains its employees solely based on qualifications and performance within the boundaries of the stated mission of MO as a Judeo-Christian Biblical organization. The organization’s commitment to this equal employment opportunity applies to all parties, including regular employees and applicants for employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Flexible work from home options available.