Donor Recruitment Account Manager

The American National Red Cross; Farmington (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days a year

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Job summary

The American Red Cross in the United States is seeking a Donor Recruitment Account Manager on the Donor Recruitment team. You will work with blood drive coordinators and donor groups to achieve monthly, quarterly, and annual collection targets.

This role requires a Bachelor's degree or an equivalent combination of education and experience, with 1 year of related sales or outreach work preferred. Travel to sites throughout the Red Cross network may be required, and strong communication skills are

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 1 year of related experience preferred or equivalent combination.
• Knowledge of group dynamics, direct sales, and customer maintenance is preferred.
• Excellent oral and written communication skills are required.
• Valid driver's license and ability to travel across sites are required.

Responsibilities

• Identify, develop and implement strategies to attract, manage and retain sponsors and feeder groups to meet collection goals.
• Coordinate scheduling of blood drives by assigned sponsors to meet collection targets.
• Provide operational support to sponsor contacts to ensure achievement of goals.
• Collaborate with collections personnel to ensure positive sponsor and donor experience.
• Schedule education programs for sponsor contacts and volunteers to meet objectives and comply with regulations.
• Develop knowledge of the community and apply it to servicing sponsor groups and expanding the program.
• Maintain accurate records to track sponsor group performance.
• Utilize tools and technology provided by ARC to enhance service and productivity.

Skills

Sales experience

Communication skills

Organizational skills

Negotiation

Public speaking / presentation

Driver's license

Education

Bachelor's degree or equivalent

Job description

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us - Where your Career is a Force for Good!

Position Note: Selected candidate will service the Bridgeport, Bethany, North East & West, New Haven, Woodbridge, Ansonia, Derby, Hamden, Bethany, Stratford, Orange, Milford, & Shelton counties.

Why Join Us?

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

What You Need to Know

If you are energetic, self-motivated, enjoy working with volunteers and like the fast pace of sales, the American Red Cross has an opportunity for you! We have an opening on our Donor Recruitment team for a Donor Recruitment Account Manager: Business to Business Sales who is responsible for working with blood drive coordinators and donor groups to achieve blood collection targets for area blood drives. As an employee at the American Red Cross, you could be on the front lines of making a positive impact on our community. Join our non-profit organization, where your heart and mind go to work!

Key Responsibilities

• Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals.
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals.
• Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals.
• Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations.
• Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements.
• Develop a working knowledge of the community, its government, demographics and organizations. Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program.
• Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance.
• Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity.

What You Need to Succeed

• Bachelor's degree OR a combination of education and work experience.
• 1 year of related experience preferred or equivalent combination of education and related experience required.
• Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required.
• Excellent oral and written communication skills, including training and presentation skills is required.
• A current valid driver's license and good driving record is required.
• May be required to travel to sites throughout the Red Cross organization.

What Will Give You the Competitive Edge

Sales Experience Preferred

Benefits for You

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights