Donor Operations Specialist CGT

Talenthop; United States; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Dental insurance starting on first day

Vision insurance starting on first day

Life insurance starting on first day

Disability coverage starting on first

401(k) match starting on first day

Generous vacation and paid time off

Paid parental and family leave

Professional development opportunities

Tuition reimbursement

Employee referral and recognition

Job summary

TalentHop, in the United States, seeks a Donor Operations Specialist to manage scheduling, data updates, donor recruitment and retention, and order management. This temporary role spans approximately six months, with strong emphasis on cross-team coordination and timely fulfillment of collection orders.

Responsibilities include reviewing schedules, coordinating appointments, maintaining records, monitoring KPIs, and ensuring regulatory compliance.

Qualifications

• Five years of relevant work experience.

Responsibilities

• Review donor schedules, collection capacity, and customer orders
• Coordinate donor appointments and communicate scheduling updates
• Maintain donor, collection, and order data in operational systems
• Support donor recruitment, retention, and recall to meet collection needs
• Monitor fulfillment, compliance, and key performance indicators
• Serve as liaison for order management and project coordination
• Coordinate site collection and lab capacity with operational leadership
• Prepare and maintain operational reports and KPI tracking
• Ensure compliance with laws, regulations, and policies
• Protect privacy of personal information
• Perform other duties as assigned

Job description

This organization operates in the life sciences sector, providing highly characterized human biospecimens and cellular starting materials to support cell and gene therapy as well as precision medicine programs focused on cancer, infectious disease, and other complex conditions. It serves leading biopharma, diagnostic, and academic institutions by managing numerous studies and testing thousands of biospecimens concurrently, delivering high-quality materials and reliable biomarker data to advance scientific innovation.

About the Opportunity:

The DONOR OPERATIONS SPECIALIST role supports donor center operations by managing scheduling, database updates, donor recruitment and retention, and order management. This position ensures efficient coordination across teams, contributing to uninterrupted product distribution and timely fulfillment of collection orders. The role is temporary, with an expected duration of approximately six months.

Responsibilities:

• Review donor schedules, collection capacity, and customer orders
• Coordinate donor appointments and communicate scheduling updates
• Maintain donor, collection, and order data in operational systems
• Support donor recruitment, retention, and recall to meet collection needs
• Monitor fulfillment, compliance, and key performance indicators
• Serve as liaison for order management and project coordination
• Coordinate site collection and lab capacity with operational leadership
• Prepare and maintain operational reports and KPI tracking
• Ensure compliance with laws, regulations, and policies
• Protect privacy of personal information
• Perform other duties as assigned

Requirements:

• Five years of relevant work experience

Pay Range and Compensation Package:

• Anticipated base pay range is $70,000 to $75,000 per year
• Dental insurance starting on first day
• Vision insurance starting on first day
• Life insurance and disability coverage starting on first day
• 401(k) match program starting on first day
• Generous vacation and paid time off
• Paid parental and family leave
• Professional development opportunities and tuition reimbursement
• Employee referral and recognition programs

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.