Donor Greeter

Horizon Goodwill; Shepherdstown (WV); On-site; USD 15,000 - 21,000; Part time

Job summary

Horizon Goodwill in Shepherdstown, WV is seeking a part-time Donor Greeter to welcome donors at our Shepherdstown store and process donations with care. You will educate the public on our mission while ensuring a positive donor experience.

The role emphasizes customer service, donation acceptance guidelines, and maintaining a clean, organized donation area in a nonprofit retail setting.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and assist all customers.
• Demonstrate exceptional customer service and reject items that cannot be accepted.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods and rerouting items to correct stations.
• Provide donors with exceptional customer service including greeting within 10 seconds of arriving and handling donations with care.
• Maintain store cleanliness by sweeping, mopping, dusting, and organizing hangers and racks.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross-training as assigned by management.
• Perform all other duties as assigned.

Skills

Customer service

Job description

Job Details

• Job Location: Shepherdstown Retail Store - Shepherdstown, WV 25443
• Position Type: Part Time
• Education Level: None
• Salary Range: $12.77 - $12.77 Hourly
• Travel Percentage: None
• Job Category: Nonprofit - Social Services

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. The role involves providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and professionally reject items that cannot be accepted.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately, and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance with all company policies, procedures, and store policies, including opening and closing tasks, pricing, markdowns, and accurate and timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross-training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager