Donor Greeter

Horizon Goodwill; Martinsburg (WV); On-site; USD 14,513 - 20,670; Part time

Job summary

Horizon Goodwill is seeking a part-time Donor Greeter for their Martinsburg location. This role involves providing exceptional customer service by helping donors with the donation process and maintaining the cleanliness of the donation area.

The successful candidate will be responsible for greeting customers, accurately tracking donations, and ensuring compliance with company policies. Strong customer service skills and the ability to lift up to 50 lbs are required. Join Horizon Goodwill in making a positive impact in your community.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Responsibilities

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and professionally reject items.
• Accurately track all donations according to management standards.
• Support processing by maintaining proper staging of donated goods.
• Ensure cleanliness and organization of the donation area.
• Follow all required safety and security procedures.

Skills

Customer service

Ability to lift 50 lbs

Job description

Job Details

Job Location: Martinsburg Store & Processing - Martinsburg, WV 25401

Position Type: Part Time

Education Level: None

Salary Range: $12.77 - $12.77 Hourly

Travel Percentage: None

Job Category: Nonprofit - Social Services

$12.77 Hourly Rate

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will provide a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Demonstrate exceptional customer service and professionally reject items that cannot be accepted.
• Determine usable and saleable items as specified in the guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately, and assisting with the maintenance of workstations.
• Provide donors with exceptional customer service, including greeting within 10 seconds of arriving, evaluating donations, politely declining only items on the do‑not‑accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance with all company and store policies, including opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross‑training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Ability to pass pre‑screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager