DONOR GREETER

Goodwill Southeast Georgia; Richmond Hill (GA); On-site; USD 24,000 - 30,000; Full time

Job summary

Goodwill Southeast Georgia is seeking a retail associate to assist donors, process donations, and maintain a clean, safe store environment. You will greet donors, help unload donations, provide tax receipts, and ensure accurate daily counts and records.

The role emphasizes fast, reliable processing, adherence to policies, and teamwork in a busy store setting, with evenings/weekends/holidays required.

Qualifications

• H.S. diploma or GED or equivalent experience.
• Good eyesight and color definition.
• Ability to hear in a busy environment.
• Strong interpersonal communication skills.
• Reading and writing skills; flexible schedule including evenings/weekends/holidays.

Responsibilities

• Provide excellent customer service to donors and customers.
• Greet donors and assist unloading donations; offer tax receipts.
• Break down donations into categories and maintain accurate records.
• Keep drive-through and work areas clean and organized.
• Follow safety and security practices; report hazards.
• Process all donations within 24 hours when possible; handle hard goods first.
• Perform additional duties as needed by store management.

Skills

Customer service

Interpersonal communication

Flexible schedule

Attention to detail

Education

HS diploma/GED

Job description

Under the direct supervision of Store Manager or designee, is responsible for customer service, facility security and maintenance, greeting and assisting donors, breakdown of donations and the maintenance of accurate donor records.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

1. Ensures 100% donor and customer delight.
2. Greets donors in a prompt, friendly, and courteous manner; assist to unload donations from vehicles, offer tax receipts, maintain accurate daily counts of donations.
3. Breaks-down donations into categories.
4. Maintains drive-through and work area in a clean and organized manner.
5. Transports trash to compactor/dumpster and operate compactor as needed.
6. Adheres to all retail and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries store management.
7. Responsible for performing assigned duties:
   • Provide excellent customer service to all of our customers.
   • Keep all work areas clean, neat, and organized.
   • All donations should be processed within 24 hours.
   • If you have a pile, you have a problem.
   • Hard goods should be priority processed.
8. May be asked to participate in activities outside of Goodwill.
9. Attends in-service and related training as assigned by management.
10. Performs other duties as assigned by store management.
11. Accomplishes retail and organization mission by completing related assignments as needed.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
• Possess good eyesight and color definition.
• Ability to hear sounds and verbal instructions in a nosey environment.
• Good interpersonal communication skills.
• Ability to quickly assess goods and determine appropriate routing.
• Functional reading and writing skills.
• Ability to work a flexible schedule determined by store needs; typical retail hours to include evenings, weekends and holidays.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.