Donor Greeter

Goodwill Industries of Houston; Katy (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

Goodwill Houston is seeking a friendly Donor Greeter for its Firethorne Katy location. You will welcome donors, help them navigate the donation process, and ensure donations are sorted and recorded accurately to support the organization's mission.

The role emphasizes customer service, safety, and teamwork. You will handle donations, assist with loading, maintain PPE, and perform janitorial duties as needed to keep the store and donation areas welcoming.

Responsibilities

• Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
• Collect donations using donation carts and sort them out into proper limited categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
• Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
• Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
• Ensure designated personal protective equipment (PPE) is being properly utilized , including but not limited to highly-visibility safety vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Assist in maintaining the safety and security of GWH associates, donors , and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Perform other duties as directed by management to support evolving organizational needs.

Job description

Location: (Firethorne Katy) 1711 Spring Green Blvd Ste 100, Katy TX, TX

# of Openings:1

Job Title: Donor Greeter

Department: Donated Goods Program (DGP)

Reports To: Store Manager

FLSA Status: Non-Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for providing world-class donor experience by maintaining a friendly, helpful, and professional demeanor. Responsible for accepting, sorting, and processing incoming donations according to GWH’s guidelines. Ensure donations are handled efficiently, accurately, and cost-effectively to support the organization’s mission.

Essential Duties and Responsibilities:

• Provide excellent customer service by greeting each donor promptly upon arrival, showing appreciation, and inviting them to return.
• Collect donations using donation carts and sort them out into proper limited categories as required.
• Accept furniture donations, place them in staging areas, and assist in moving to the sales floor once priced.
• Ensure that all full raw and outlet equipment is properly labeled at the time of setup.
• Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
• Accurately record donations using the donor tablet to maintain accurate records of donations received and issue completed donation receipts to all donors.
• Ensure designated personal protective equipment (PPE) is being properly utilized , including but not limited to highly-visibility safety vests and cut-resistant gloves.
• Request additional supplies from management when running low.
• Assist with loading and unloading equipment as needed.
• Assist in maintaining the safety and security of GWH associates, donors , and company property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Perform other duties as directed by management to support evolving organizational needs.