Donor Greeter

Horizon Goodwill Industries; Front Royal (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Horizon Goodwill Industries is seeking a Donor Greeter for the Front Royal Retail Store in Front Royal, VA. The role focuses on accepting qualified donations, delivering a positive donor experience, and educating the public about our mission.

Responsibilities include greeting customers, performing donations with care, maintaining cleanliness, and ensuring accurate documentation while adhering to all store policies and safety procedures.

Qualifications

• Pass pre-screenings such as background or drug screenings.
• Able to lift, push, and pull up to 50 lbs.

Responsibilities

• Greet and offer assistance to all customers.
• Provide exceptional customer service and reject non-acceptable items professionally.
• Determine usable donations according to guidelines.
• Accurately track donations according to management standards.
• Maintain proper staging of donated goods and assist with workstations.
• Ensure donors are greeted promptly and donations are handled with care.
• Keep the donation area clean and organized.
• Follow safety and security procedures.
• Assist with store operations and cross-training as needed.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Job description

Job Details

Job Location: Front Royal Retail Store - Front Royal, VA 22630
Position Type: Part Time
Education Level: None
Salary Range: $12.77 - $12.77 Hourly
Travel Percentage: None
Job Category: Nonprofit - Social Services
$12.77 Hourly Rate

Job Summary

The Donor Greeter will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Greet and offer assistance to all customers.
• Ability to demonstrate exceptional customer service and reject items that we cannot accept in a professional manner.
• Determine usable and saleable items as specified in guidelines for acceptable donations.
• Accurately track all donations according to standards set by management.
• Support processing by maintaining proper staging of donated goods, rerouting items to correct stations appropriately and assisting with maintenance of workstations.
• Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining only items on our do not accept list, handling donations with care, and maintaining an organized and clean donation area.
• Maintain store cleanliness by sweeping, mopping, dusting, emptying trash cans, and insuring hangers and racks are orderly.
• Follow all required safety and security procedures.
• Maintain efficient product flow in line with company policies and procedures.
• Maintain compliance to all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks, pricing, markdowns, and accurate, timely completion of required paperwork.
• Receive and verify merchandise incoming to the location from warehouse and vendors.
• Participate in training as required.
• Support store operations by participating in cross training as assigned by management.
• Perform all other duties as assigned.

Qualifications

• Ability to pass pre-screenings such as background or drug screenings.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Shift Manager
• Production Manager
• Store Manager