Donor Experience & Stewardship Lead

Cranbrook Educational Community; Bloomfield Hills (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan with employer match

Paid time off and holidays

Employee discounts

Job summary

Cranbrook Educational Community is seeking a Donor Experience Administrator to collaborate with the Director of Donor Experience in shaping donor relations and fundraising efforts. The role demands strong administration, data management, and communication skills to support stewardship and engagement across programs.

Ideal candidates will have five years of administrative experience, a Bachelor's degree, and proficiency with Word, Excel, and Raiser's Edge/RE NXT.

Qualifications

• Bachelor’s degree required; five years of strong administrative experience.
• Proficiency in Word, Excel, and database management to create mail merges, complex spreadsheets, and reports.
• Experience with CRM/database management, preferably Blackbaud: Raiser’s Edge and RE NXT.
• Ability to perform basic design tasks in InDesign or Photoshop.
• Ability to handle confidential information and work independently; strong organizational skills.
• Ability to multitask and meet deadlines with effective prioritization and attention to detail.

Responsibilities

• Stewardship Reporting/Data Management: evaluate and enhance donor experience processes; improve timeliness and quality of communications.
• Collect, organize, edit, and confirm data for external stewardship reports; draft custom narratives.
• Establish and monitor metrics; research trends in donor relations and propose program enhancements.
• Assist with endowment and impact reports; manage timelines and stakeholder collaboration; use Raiser's Edge data to create merged letters, documents, and reports.
• Generate new ideas to improve donor communications and stewardship.

Skills

Administration experience

Communication skills

Writing skills

Multitasking

Prioritization

Analytical ability

Education

Bachelor’s degree

Tools

Word

Excel

Raiser’s Edge

RE NXT

InDesign

Photoshop

Job description

Cranbrook Educational Community is seeking a Donor Experience Administrator to collaborate with the Director of Donor Experience in shaping donor relations and fundraising efforts. The role demands strong administration, data management, and communication skills to support stewardship and engagement across programs.

Ideal candidates will have five years of administrative experience, a Bachelor's degree, and proficiency with Word, Excel, and Raiser's Edge/RE NXT.