Donor Experience Officer - Cummings School of Veterinary Medicine

Tufts University; Massachusetts; On-site; USD 53,000 - 81,000; Full time

Job summary

An established industry player is seeking a Donor Experience Officer to join its Advancement Team. This role focuses on building and nurturing relationships with donors through personalized outreach and engagement strategies. The ideal candidate will have strong interpersonal skills, excellent writing abilities, and a commitment to customer service. With a focus on digital engagement, you will help deepen connections with alumni and supporters, ultimately enhancing philanthropic contributions. If you're passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 0-2 years of experience in sales or philanthropy.
• Strong interpersonal skills and customer service orientation.

Responsibilities

• Conduct personalized outreach to annual giving donors.
• Develop relationships through digital outreach and communication.
• Document and report activities for management.

Skills

Interpersonal Skills

Relationship Building

Customer Service

Writing Skills

Communication Skills

Social Media Skills

Technology Skills

Education

Bachelor's Degree

Job description

Overview

In 1978, Tufts University established a veterinary school with a One Medicine mission. Today, nearly 50 years later, Cummings School of Veterinary Medicine, the only veterinary school in New England, continues to advance One Health initiatives that improve the health and well-being of animals, humans and the environment. Cummings School assures that our students approach the veterinary profession with knowledge-filled open minds and the drive to make a difference in the world.

The Office of Development and Alumni Engagement serves Cummings School by maximizing resources from friends, alumni, parents, and corporate and foundation partners in support of the school's academic, clinical, scientific, and service priorities. Specifically, the office raises, current use, capital funds and planned gifts to meet the school's current and future needs. It also serves as a liaison for the Tufts University Veterinary Alumni Association (TUVAA).

What You'll Do

The University Advancement Division seeks a Donor Experience Officer (DXO) to join Cummings School of Veterinary Medicine's Advancement Team. The DXO will be a key member of the frontline fundraising team within Cummings School's Advancement Team. Under direct supervision, the DXO will conduct personalized outreach across multiple communication channels to a portfolio of 500-1,000 annual giving donors. Using a suite of tools, the DXO will leverage digital engagement to develop personal relationships through customized outreach and cultivate experiences that deepen connection to the university and result in continued or increased philanthropic support for Cummings School of Veterinary Medicine.

Essential Functions:

• Under direct supervision, establishes annual and quarterly goals and strategies.
• Executes a high volume of customized outreach plans and activities to Cummings School prospects using multiple communication channels.
• Researches and drafts targeted content to use with donors.
• Solicits and stewards annual fund donors, including alumni, students, parents and friends of the university.
• Develops and manages relationships through personalized digital outreach.
• Partners with colleagues in annual giving, major gifts, planned giving, donor relations, alumni engagement and AIS/AGIS as needed.
• May participate in projects, special events and initiatives as assigned.
• Completes detailed documentation and reports for management.
  

What We're Looking For

Basic Requirements:

• BA/BS
• 0-2 years knowledge and experience in sales, philanthropy or relevant field
• Strong interpersonal and relationship building skills; customer service oriented to internal (Faculty, Administrators, Staff, etc.) and external constituents (alumni, donors, etc.)
• Excellent writing and communications skills
• Strong social media and technology skills

Preferred Qualifications:

• An aptitude for and commitment to learning new systems and applications is preferred.

Pay Range

Minimum $53,400.00, Midpoint $66,750.00, Maximum $80,100.00



Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.