Donor Experience Leader: Transform Donor Journeys

obicareers; Oklahoma City (OK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid time off

$5,000 annual tuition reimbursement

Holiday pay

Job summary

Our Blood Institute is seeking a Donor Experience Manager in Oklahoma City to lead initiatives that enhance donor journeys and satisfaction. You will analyze donor feedback, manage key improvement programs, and collaborate across departments to translate ideas into actionable improvements.

Ideal candidates bring proven project management, customer service and data-analysis skills, plus strong communication and leadership capabilities to foster a service-driven culture.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Previous project management experience.
• Customer service experience.
• Ability to analyze donor feedback, surveys, and KPIs.
• Strong strategic thinking, leadership and problem-solving.
• Excellent written and verbal communication skills.
• Outgoing, engaging and collaborative communication style.
• Strong computer skills: Word, Excel, PowerPoint and training software.
• Flexibility to adapt to changing needs.
• Must be at least 21 years old; valid driver's license and clean MVR.

Responsibilities

• Lead donor experience initiatives and manage key programs.
• Listen to donors by analyzing surveys and presenting recommendations.
• Improve the donor journey from arrival to departure.
• Partner with frontline teams to ensure service standards.
• Support advanced donor appointment initiatives with Donor Services.
• Strengthen communication using tablets and tools for priorities and promotions.
• Collaborate with Training & Education to align staff training.
• Develop processes and training resources for donor experience.
• Track and analyze metrics by location and identify trends.
• Collaborate across Recruitment, Community Relations, Volunteer Services and more.
• Represent Donor Services on donor-focused committees.
• Foster a culture where exceptional donor service is part of everything.

Skills

Project management

Customer service

Data analysis

Strategic thinking

Leadership

Communication

Team collaboration

Problem-solving

Adaptability

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Training software

Job description

Our Blood Institute is seeking a Donor Experience Manager in Oklahoma City to lead initiatives that enhance donor journeys and satisfaction. You will analyze donor feedback, manage key improvement programs, and collaborate across departments to translate ideas into actionable improvements.

Ideal candidates bring proven project management, customer service and data-analysis skills, plus strong communication and leadership capabilities to foster a service-driven culture.