DONOR EXPERIENCE MANAGER (OKLAHOMA CITY, OK)

obicareers; Oklahoma City (OK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid time off

$5,000 annual tuition reimbursement

Holiday pay

Job summary

Our Blood Institute is seeking a Donor Experience Manager in Oklahoma City to lead initiatives that enhance donor journeys and satisfaction. You will analyze donor feedback, manage key improvement programs, and collaborate across departments to translate ideas into actionable improvements.

Ideal candidates bring proven project management, customer service and data-analysis skills, plus strong communication and leadership capabilities to foster a service-driven culture.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Previous project management experience.
• Customer service experience.
• Ability to analyze donor feedback, surveys, and KPIs.
• Strong strategic thinking, leadership and problem-solving.
• Excellent written and verbal communication skills.
• Outgoing, engaging and collaborative communication style.
• Strong computer skills: Word, Excel, PowerPoint and training software.
• Flexibility to adapt to changing needs.
• Must be at least 21 years old; valid driver's license and clean MVR.

Responsibilities

• Lead donor experience initiatives and manage key programs.
• Listen to donors by analyzing surveys and presenting recommendations.
• Improve the donor journey from arrival to departure.
• Partner with frontline teams to ensure service standards.
• Support advanced donor appointment initiatives with Donor Services.
• Strengthen communication using tablets and tools for priorities and promotions.
• Collaborate with Training & Education to align staff training.
• Develop processes and training resources for donor experience.
• Track and analyze metrics by location and identify trends.
• Collaborate across Recruitment, Community Relations, Volunteer Services and more.
• Represent Donor Services on donor-focused committees.
• Foster a culture where exceptional donor service is part of everything.

Skills

Project management

Customer service

Data analysis

Strategic thinking

Leadership

Communication

Team collaboration

Problem-solving

Adaptability

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Training software

Job description

START YOUR CAREER WHILE SAVING LIVES

Make Every Donor Experience Matter

At Our Blood Institute, every donor plays an important role in saving lives-and the experience they have with us can inspire them to come back and donate again.

We are looking for a Donor Experience Manager who is passionate about people, customer service, continuous improvement, and making a meaningful impact.

In this role, you will lead initiatives designed to create an exceptional donor experience across our centers and mobile blood drives. You'll listen to donor feedback, analyze data, identify opportunities for improvement, develop new processes, and collaborate with teams throughout the organization to turn great ideas into action.

This is an opportunity for a strategic, engaging leader who enjoys bringing people together and making a measurable difference.

Location: Oklahoma City, OK

Salary:Competitive salary based on education and/or experience

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m.

What You'll Do

• Lead donor experience initiatives and serve as project manager for key programs and improvement projects.

• Listen to our donors by facilitating and analyzing donor surveys, identifying trends, and presenting recommendations to leadership.

• Improve the donor journey from arrival through departure by identifying barriers and developing solutions that make donating easier and more rewarding.

• Partner with frontline teams to reinforce exceptional customer service and ensure consistent donor experience standards.

• Support advanced donor appointment initiatives in partnership with Donor Services, Reception, and leadership.

• Strengthen communication by helping ensure tablets and other tools are used effectively to communicate organizational priorities, collection strategies, and current promotions.

• Partner with Training & Education to ensure donor experience and customer service training is consistent across staff training programs.

• Develop processes and training resources that reinforce donor experience expectations on an ongoing basis.

• Track and analyze key metrics by location to identify trends and opportunities for improvement.

• Collaborate across departments including Recruitment, Community Relations, Volunteer Services, Contact Center, Donor Services, and other organizational partners.

• Represent Donor Services on donor-focused committees and cross-functional initiatives.

• Help build a culture where exceptional donor service is part of everything we do.

What You’ll Bring

We're looking for someone who combines strong people skills with strategic thinking and the ability to turn ideas into action.

Required qualifications:

• Bachelor's degree or equivalent combination of education and experience.

• Previous project management experience.

• Customer service experience.

• Ability to analyze donor feedback, surveys, and key performance metrics.

• Strong strategic thinking, leadership, and problem-solving abilities.

• Excellent written and verbal communication skills.

• Outgoing, engaging, and collaborative communication style.

• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and training software.

• Flexibility to meet changing operational needs.

• Must be at least 21 years of age.

• Valid driver's license required.

• Must be able to provide an MVR with zero points and no moving or traffic violations within the past three years.

Why Join Our Blood Institute?

You'll do more than manage projects-you'll help create experiences that encourage people to donate, return, and become lifelong supporters of a mission that saves lives.