Donor Experience Ambassador

Goodwill of Silicon Valley; Morgan Hill (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Goodwill of Silicon Valley in Morgan Hill, CA seeks a Retail Donor Greeter I to warmly welcome donors, process donations, and ensure a positive donation experience while supporting efficient store operations. You will greet donors within 15 seconds, provide receipts, coordinate with sorting teams, and help maintain a clean, safe donation area in a fast-paced environment.

This entry-level role offers exposure to operations, safety procedures, and customer service, with opportunities to contribute

Qualifications

• Knowledge of general arithmetic (adding/subtracting) is required.
• Proficient in the English language.
• Education/license required:None.

Responsibilities

• Greet all donors within 15 seconds of arrival.
• Accepts donations from customers, provides physical receipts or offers digital receipts and thanks all donors.
• Provide excellent customer service.
• Depending on store procedures, sorts and arranges donations in bins to go to various sorting areas of the store.
• Discards broken, damaged, or trash items from raw hardline boxes.
• Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions, while maintaining professionalism.
• Coordinates with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations.
• Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays.
• Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
• Keep donation area well maintained.
• Accurately track quantity of donations during shift.
• Loads and unloads company trucks and trailers.
• Ensure all boxes have proper labeling.
• Properly loads and prepares trucks for pick up by transportation.
• Follows and enforces all company procedures.
• Stays up to date on all safety and equipment certifications as needed.
• Performs other duties as requested.

Skills

General arithmetic

English proficiency

Job description

Goodwill of Silicon Valley in Morgan Hill, CA seeks a Retail Donor Greeter I to warmly welcome donors, process donations, and ensure a positive donation experience while supporting efficient store operations. You will greet donors within 15 seconds, provide receipts, coordinate with sorting teams, and help maintain a clean, safe donation area in a fast-paced environment.

This entry-level role offers exposure to operations, safety procedures, and customer service, with opportunities to contribute