Donor Engagement Manager

Mystic Seaport; Connecticut; On-site; USD 65,000 - 90,000; Full time

Job summary

Mystic Seaport is seeking a Donor Engagement Manager to advance fundraising through donor stewardship, prospect research, and data management. You will collaborate with the Advancement team under the Director of Annual Fund and Membership to strengthen donor relations.

Responsibilities include creating a stewardship program, preparing donor profiles, generating reports, and coordinating events. You will manage Tessitura CRM and other tools, analyze giving trends, and serve as a communications

Qualifications

• Bachelor's degree and/or 2+ years of hands-on administrative donor-related experience.
• Ability to handle confidential information and ensure compliance with security requirements.
• Strong prospect research skills.
• Strong project management and organizational skills with ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office and CRM systems (Tessitura and/or Prospect2 preferred).
• Excellent communication, writing, and interpersonal skills.
• Ability to work independently and collaboratively.

Responsibilities

• Create and implement a donor stewardship program with scheduled, tracked outreach.
• Prepare research reports and profiles to support leadership and officers.
• Provide in-depth donor profiles and summaries for major solicitations and boards.
• Attend weekly prospect meetings with gift officers.
• Generate reports, donor lists, and mailing lists as needed.
• Maintain accurate donor data tracking and cultivation activities.
• Analyze donor data to identify trends and ROI metrics.
• Collaborate on Board reports and Annual Report donor lists.
• Coordinate stewardship events and provide administrative support.

Skills

Prospect research

Project management

Organizational skills

Communication skills

Interpersonal skills

Confidentiality

Education

Bachelor's degree

Tools

Tessitura

Prospect2

Microsoft Office

Job description

Description

Strategic stewardship of donor engagement is a vital component of successful fundraising. The Donor Engagement Manager supports the Advancement department's fundraising efforts through donor stewardship, prospect research, and data management. This role works collaboratively with the Advancement team under the supervision of the Director of Annual Fund and Membership.

Essential Functions:

Stewardship

• Create and implement a donor stewardship program at the Museum, which will schedule and track communication and interactions with donors through personalized outreach and tailored communication to increase retention

Prospect Research

• Prepare research reports and profiles using research tools and resources in support of Museum leadership and Philanthropy Officers
• Provide in-depth individual profiles and summary materials to support major solicitations, stewardship events, and Board development
• Manage and keep abreast of research tools and ethics/best practices
• Attend weekly prospect meetings with gift officers

Data Management and Analytics

• Serve as Tessitura liaison for the Advancement Department which includes coordinating with IT and onboarding division colleagues
• Generate reports, donor lists, and mailing lists as needed
• Maintain accurate donor data tracking cultivation activities
• Analyze donor data to identify trends and ROI metrics
• Collaborate on Board reports and Annual Report donor lists

Additional Responsibilities

• Coordination of stewardship events and support of cultivation events as needed
• Provide administrative assistance as needed
• Serve as public point of contact for the Advancement department’s general email and phone line
• Other duties as assigned

Requirements

• Bachelor's degree and/or 2+ years of hands-on administrative experience, preferably donor-related within a Development or Advancement office
• Ability to handle confidential information and ensure compliance with all security requirements
• Strong prospect research skills
• Strong project management and organizational skills with ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office and CRM systems (Tessitura and/or Prospect2 preferred)
• Excellent communication, writing, and interpersonal skills
• Ability to work independently and collaboratively