Donor Engagement Manager

Mystic Seaport Museum; Mystic (CT); On-site; USD 68,000 - 90,000; Full time

Job summary

Mystic Seaport Museum seeks a Donor Engagement Manager to advance fundraising through stewardship, prospect research, and data management. You will collaborate with the Advancement team under the Director of Annual Fund and Membership to strengthen donor relationships.

Your role includes coordinating stewardship activities, preparing donor profiles, and ensuring data integrity across Tessitura and related systems to support campaigns and annual reporting.

Qualifications

• Bachelor's degree and/or 2+ years of hands-on administrative experience, preferably donor-related within a Development or Advancement office
• Ability to handle confidential information and ensure compliance with all security requirements
• Strong prospect research skills
• Strong project management and organizational skills with ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office and CRM systems (Tessitura and/or Prospect2 preferred)
• Excellent communication, writing, and interpersonal skills
• Ability to work independently and collaboratively

Responsibilities

• Create and implement a donor stewardship program at the Museum, which will schedule and track communication and interactions with donors through personalized outreach and tailored communication to increase retention
• Prepare research reports and profiles using research tools and resources in support of Museum leadership and Philanthropy Officers
• Provide in-depth individual profiles and summary materials to support major solicitations, stewardship events, and Board development
• Manage and keep abreast of research tools and ethics/best practices
• Attend weekly prospect meetings with gift officers
• Serve as Tessitura liaison for the Advancement Department which includes coordinating with IT and onboarding division colleagues
• Generate reports, donor lists, and mailing lists as needed
• Maintain accurate donor data tracking cultivation activities
• Analyze donor data to identify trends and ROI metrics
• Collaborate on Board reports and Annual Report donor lists
• Coordination of stewardship events and support of cultivation events as needed
• Provide administrative assistance as needed
• Serve as public point of contact for the Advancement department’s general email and phone line
• Other duties as assigned

Skills

Prospect research

Donor stewardship

CRM experience

Project management

Communication skills

Independent & collaborative work

Education

Bachelor's degree

2+ years administrative experience

Tools

Tessitura

Prospect2

Microsoft Office

Job description

Description

Strategic stewardship of donor engagement is a vital component of successful fundraising. The Donor Engagement Manager supports the Advancement department's fundraising efforts through donor stewardship, prospect research, and data management. This role works collaboratively with the Advancement team under the supervision of the Director of Annual Fund and Membership.

Essential Functions:

Stewardship

• Create and implement a donor stewardship program at the Museum, which will schedule and track communication and interactions with donors through personalized outreach and tailored communication to increase retention

Prospect Research

• Prepare research reports and profiles using research tools and resources in support of Museum leadership and Philanthropy Officers
• Provide in-depth individual profiles and summary materials to support major solicitations, stewardship events, and Board development
• Manage and keep abreast of research tools and ethics/best practices
• Attend weekly prospect meetings with gift officers

Data Management and Analytics

• Serve as Tessitura liaison for the Advancement Department which includes coordinating with IT and onboarding division colleagues
• Generate reports, donor lists, and mailing lists as needed
• Maintain accurate donor data tracking cultivation activities
• Analyze donor data to identify trends and ROI metrics
• Collaborate on Board reports and Annual Report donor lists

Additional Responsibilities

• Coordination of stewardship events and support of cultivation events as needed
• Provide administrative assistance as needed
• Serve as public point of contact for the Advancement department’s general email and phone line
• Other duties as assigned

Requirements

• Bachelor's degree and/or 2+ years of hands-on administrative experience, preferably donor-related
  within a Development or Advancement office
• Ability to handle confidential information and ensure compliance with all security requirements
• Strong prospect research skills
• Strong project management and organizational skills with ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office and CRM systems (Tessitura and/or Prospect2 preferred)
• Excellent communication, writing, and interpersonal skills
• Ability to work independently and collaboratively