Donor Engagement Manager

IDEASTREAM; Cleveland (OH); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

403(b) plan with employer match

Hybrid work schedules

Paid time off

Parking subsidy

Lunch delivery service subsidy

Job summary

Ideastream Public Media is hiring two Donor Engagement Managers in Cleveland, OH to support the Individual Giving team. You will cultivate and steward mid-level donors, identify capacity for increased giving, and develop personalized engagement touchpoints.

The role requires collaboration with the Philanthropy Directors and evenings/weekends as needed. The position manages a 500–700 donor portfolio, with a focus on retention and growth, in a mission-driven organization that values DEI and

Qualifications

• Bachelor’s degree in Business, Communications, Public Relations, or a related field.
• Three years in development, donor relations, membership, events, or a similar role; equivalent experience considered.
• Ability to build meaningful relationships with donors, community partners, and supporting organizations.

Responsibilities

• Enhance donor experience, engagement and satisfaction to increase retention and giving over time.
• Manage a pool of 500–700 mid-level donors in a tiered portfolio.
• Identify donors with capacity for additional giving and create personalized touchpoints based on interests.

Skills

Donor engagement

CRM proficiency

Project management

Verbal & written communication

Education

Bachelor’s degree in Business/Communications/Public Relations or related field

Tools

CRM databases

Job description

Welcome to the Ideastream Public Media Careers information page! From time to time, we have full- or part-time job openings for new positions, for existing jobs that need to be filled, and for paid internships. On such occasions, detailed announcements of all current openings are listed on this page. Instructions for application to these opportunities are noted within each posting. We hope you will spend a few minutes getting to know more about us below. If you have any questions about our organization or career opportunities, please send an e-mail to [e-mail].

Community groups interested in being alerted of job openings can email [e-mail].

Diversity, Equity and Belonging is one of our core values, wherein we seek and incorporate the myriad diverse perspectives and lived experiences of our users, staff, board, and communities into all aspects of our work.

Available Positions

Position:Donor Engagement Manager

Location: Cleveland, OH

Job Id:345

# of Openings:2

Donor Engagement Manager

Ideastream Public Media, a Cleveland-based media organization and home to Ohio’s largest NPR, PBS, and classical radio stations, serving 22 counties in Northeast Ohio with its trusted, in-depth, high-quality local news and information service, seeks two passionate and self-motivated fundraising professionals with a love for community to serve as Donor Engagement Managers to support the Individual Giving team. We eagerly welcome individuals with diverse lived experiences and perspectives to enrich our work and bring fresh ideas into our organization.

Reporting to the Manager of Mid-Level Donor Engagement, the Donor Engagement Managers are responsible for enhancing the experience, engagement, and satisfaction of Ideastream’s donors to increase retention rates and giving over time. The ideal candidates are mission-driven and adept at engaging, cultivating, and stewarding donors through consistent communication. These positions will manage a pool of 500-700 mid-level donors in a tiered portfolio. Typical duties include identifying donors with capacity for additional giving, creating personal touchpoints for donors based on their interests and giving, and executing strategies to achieve individual and organizational goals. The Donor Engagement Managers will work closely with the Philanthropy Directors to ensure successful transition of donors desiring a deeper engagement with Ideastream.

Qualified candidates will have the ability to build meaningful relationships with donors, community partners, and supporting organizations, demonstrate proficiency using CRM databases, and be able to work evenings and weekends as required. Candidates should also have strong verbal and written communication, decision making, project management, and problem-solving skills.

A Bachelor’s degree in Business, Communications, Public Relations, or a related field, and three years in development, donor relations, membership, events, or a similar role is preferred, though an equivalent of experience in related fields and education will be considered. The salary range for this position is $55,000 - $59,000 and is commensurate with experience. We offer a rich benefits program including medical coverage, a 403(b) plan with an employer match, hybrid work schedules, paid time off, a parking subsidy, a lunch delivery service subsidy and much more.

Ideastream Public Media is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

• We are a multiple media organization home to Ohio’s largest NPR, PBS and classical radio stations.
• We are headquartered in Cleveland, with our Ohio Government Television and Statehouse News Bureau offices based in Columbus.
• Our primary service area covers 22 counties of Northeast Ohio, with service to the entire state through our Columbus-based operations.
• We employ a combination of 150 full-time and part-time mission-driven, talented, diverse, creative, experienced, and dedicated individuals from across Ohio.
• We offer a rich benefits program that includes medical coverage, a 403(b) plan with an employer match, paid time off, hybrid work schedules and much more.
• We strive to improve diversity, equity and inclusion across our organization. Some of our efforts include:
  
  • Working with Buffalo Toronto Public Media, WFYI in Indianapolis, and WQED in Pittsburgh on the Public Media Workforce Collaborative to provide DEI-centered management training, develop new methods to engage all staff on programs, policies and practices and attract more diverse candidates to our open positions.
  • Providing paid internship opportunities for personal and professional development to those looking to enter the workforce or make changes in their career.
  • Diversifying the sources we use in our stories and auditing our work to make sure we’re improving those efforts continuously.
• Staff interests and outside-of-work hobbies include playing in bands, singing in choirs, hiking in the Metroparks, writing novels, training dogs, baking, gardening, stand-up comedy and many more.

Ideastream Public Media is an equal opportunity employer; women, minorities, people with disabilities, veterans, and others are all welcome in our diverse workplace.