Donor Engagement & Communications Lead

United Way of Utah County; Provo (UT); On-site; USD 26,000 - 29,000; Full time

Job summary

United Way of Utah County seeks a creative, relationship-driven Donor Relations & Communications Officer to lead donor communications and engagement strategies, strengthening relationships and demonstrating impact.

The role combines fundraising communications, marketing, technology, and donor stewardship, managing emails, direct mail, appeals, and stewardship while improving systems for personalized donor experiences.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• Experience in fundraising, nonprofit development, marketing, communications, public relations, sales, customer success, or relationship management.
• Excellent writing, editing, and verbal communication skills.
• Familiarity with Salesforce or other CRM systems and email marketing platforms such as Mailchimp is preferred.
• Strong project management skills with the ability to manage multiple priorities.
• Creative problem solver who enjoys improving systems and processes.
• Valid driver's license and reliable transportation for meetings throughout Utah County.
• Willingness to occasionally work early mornings, evenings, or weekends for donor events and community activities.

Responsibilities

• Lead donor communication strategies across multiple fundraising campaigns and donor audiences.
• Develop annual donor communication calendars for fundraising, stewardship, and engagement.
• Write and coordinate donor emails, direct mail, fundraising appeals, giving statements, post-campaign thank-you communications, and donor recognition.
• Manage segmented email campaigns that deliver personalized communications based on donor interests and giving history.
• Evaluate and implement new email marketing platforms, communication tools, and workflows that improve donor engagement and efficiency.
• Develop donor segmentation, automation, and communication systems that strengthen stewardship and retention.
• Analyze campaign performance and recommend new strategies to improve donor engagement and fundraising results.
• Cultivate and steward Leadership Donors through meetings, events, and personalized outreach.
• Identify prospective leadership donors and help grow the pipeline to major giving.

Skills

Writing

Relationship management

Project management

CRM (Salesforce)

Email marketing

Education

Bachelor's degree

Tools

Salesforce

Mailchimp

Job description

United Way of Utah County seeks a creative, relationship-driven Donor Relations & Communications Officer to lead donor communications and engagement strategies, strengthening relationships and demonstrating impact.

The role combines fundraising communications, marketing, technology, and donor stewardship, managing emails, direct mail, appeals, and stewardship while improving systems for personalized donor experiences.