Donor Engagement & Communications Lead

Jobtailor; Newton (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Second Step is seeking a Communications Specialist to implement donor engagement strategies, craft digital and print content, and maintain consistent organizational messaging across channels. Based in Newton, MA, you will collaborate with fundraising and marketing teams to advance awareness and impact.

You will manage social media, email campaigns, website content, donor research, and records in Salesforce, supporting stewardship and advocacy while upholding diversity and inclusion in all

Qualifications

• 2+ years communications or marketing experience.
• Strong writing and communication skills with the ability to adapt tone for different platforms.
• Comfort with sensitive topics such as domestic violence, advocacy, and survivor stories.
• Experience creating content for social media platforms.
• Experience using Canva or similar design tools.
• Experience with Constant Contact or similar email marketing platform.
• Familiarity with WordPress, Google Analytics and SEO.
• Ability to manage time efficiently and meet required deadlines.
• Positive attitude, sense of humor, flexibility, and desire to work collaboratively.
• Candidates should exhibit a deep understanding of the importance of diversity and inclusion and their role in contributing to a workplace that is welcoming to all.

Responsibilities

• Implement donor engagement strategies that support fundraising and marketing goals.
• Create digital and print communications content.
• Maintain consistent organizational messaging.
• Support donor stewardship and prospect research.
• Maintain website content.
• Collaborate with staff to share The Second Step's impact.
• Manage social media strategy to increase awareness and engagement.
• Implement email marketing and coordinate with development team.
• Monitor website performance and provide regular reports.
• Conduct donor and prospect research.
• Update donor records in Salesforce.
• Generate timely gift acknowledgment letters.
• Collaborate with Development Team to prioritize potential donors for engagement.

Skills

Communications experience

Writing skills

Tone adaptation

Team collaboration

Diversity & inclusion

Social media content

Tools

Canva

Constant Contact

WordPress

Google Analytics

SEO

Job description

The Second Step is seeking a Communications Specialist to implement donor engagement strategies, craft digital and print content, and maintain consistent organizational messaging across channels. Based in Newton, MA, you will collaborate with fundraising and marketing teams to advance awareness and impact.

You will manage social media, email campaigns, website content, donor research, and records in Salesforce, supporting stewardship and advocacy while upholding diversity and inclusion in all