Donor Communications Specialist

Talentify; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 60,000; Full time

Job summary

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional individuals to answer calls from donors, providing accurate information about donations of goods and vehicles.

As a Donor & Customer Communications Associate, you will respond to inquiries, maintain donor records in systems like CATS and DSS, and support administrative tasks while upholding empathy and efficiency in service to donors.

Qualifications

• Excellent command of the English language, both verbal and written.
• Strong attention to detail and proofreading skills.
• Professional demeanor with strong interpersonal and customer service skills.
• Working knowledge of computers & Microsoft products.

Responsibilities

• Respond to all communications in a courteous, professional, and timely manner.
• Explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.
• Handle all inquiries and concerns calmly and respectfully.
• Communicate effectively with donors regarding pickups or issues related to donated vehicles.
• Accurately collect and enter donor information into the designated system; maintain knowledge of internal systems such as CATS and DSS.
• If necessary, handwrite details neatly and input into the system during outages.
• Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.
• Assist donors by rescheduling pickups or resolving any issues that may arise.
• Escalate complex issues to the Assistant Director or Director as needed.
• Assist with general administrative tasks such as donor mailings, completing forms, and organizing paperwork.

Skills

English proficiency

Attention to detail

Customer service

Computer literacy

Tools

Microsoft Office

Job description

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional individuals to answer calls from donors, providing accurate information about donations of goods and vehicles.

As a Donor & Customer Communications Associate, you will respond to inquiries, maintain donor records in systems like CATS and DSS, and support administrative tasks while upholding empathy and efficiency in service to donors.