Donor Collections Coordinator

The Community Blood Center; Appleton (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

The Community Blood Center in Appleton, Wisconsin is seeking an experienced phlebotomist committed to quality care and donor safety. This role involves ensuring the suitability of donors and collecting blood in accordance with regulations. The phlebotomist will lead operations in the absence of a supervisor and offer exceptional service to ensure a positive donor experience.

The ideal candidate must have at least six months of relevant experience and strong interpersonal skills, ready to contribute to our life-saving mission.

Qualifications

• At least six months of progressive experience in blood collection.
• Trained and competent in whole blood collections.
• Knowledge of Medical Terminology is desirable.

Responsibilities

• Ensure donor suitability and blood collection according to regulations.
• Manage donor flow and provide exceptional customer service.
• Maintain clean and safe working environments for blood collection.

Skills

Strong interpersonal skills

Excellent communication skills

Excellent customer service

High level of organizational skills

Skilled in accurate documentation

Problem-solving aptitude

Education

High School Diploma or equivalency

Post-secondary education

Job description

Job Requirements

Are you an experienced phlebotomist looking to make a meaningful impact every day? We’re seeking a skilled professional committed to quality care, donor safety, and exceptional service to ensure every collection supports patients in need. Join our dedicated team and play a vital role in our life‑saving mission.

Job Summary

Responsible for ensuring donor suitability and collection of blood in accordance with all applicable regulations, standards, procedures and policies at the assigned donor collection operation. Performs Team Supervisor functions during assigned donor collection operations in the absence of a Team Supervisor. Ensures an engaged working environment that provides exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

1. Ensures the assigned donor collection operation is operating in accordance with all applicable regulations, standards, policies, and procedures. This includes coaching staff and volunteers on appropriate performance.
2. Manages the working environment to ensure collaboration and teamwork occurs.
3. Appropriately manages donor flow and ensures all donors, sponsors and coordinators receive exceptional customer service as trained in AIDET.
4. Ensures all pre‑operation functions are appropriately completed and assigns staff duties during the course of the blood collection operation.
5. Performs all the technical functions required of the assigned operation which includes proficiency in whole blood collections at the Donor Specialist & Automation Specialist job description and may include:
   • Setting up and running a mobile operation in accordance with all applicable regulations either on a mobile vehicle or inside a sponsoring organization.
   • Effectively interacts and establishes positive relationships with sponsoring organizations and blood drive coordinators.
   • Performing automated procedures as assigned to the designated team (e.g. Alyx operation for mobile teams and Trima operation for donor center teams).
6. Serves as a resource for team members to include the resolution of donor eligibility and other technical issues.
7. Assists in team evaluation for coaching and development to SOP adherence is monitored.
8. Ensures the blood collection areas are maintained and managed to ensure a clean, safe working environment.
9. Responsible for ensuring adequate supplies and equipment are available to the team to perform job duties.
10. Ensures Collections QC functions including record review, start of day and end of day tasks, completing Correction Reports, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
11. Maintains applicable documentation and provides information to the Team Supervisor regarding issues or concerns.
12. Provide adequate staffing levels for scheduled collection activities by responding to and covering call‑ins during on‑call shifts by working with other team leaders and supervisors as needed.

OTHER EXPERIENCE AND QUALIFICATIONS

JOB QUALIFICATION REQUIREMENTS: High School Diploma or equivalency required AND at least six months of progressive experience or equivalent. Post‑secondary education is highly desirable. Trained and competent in whole blood collections. Knowledge Of Medical Terminology Desirable. Supervisor Experience Preferred.

• Strong interpersonal skills.
• Excellent communication skills.
• Excellent customer service.
• High level of organizational skills required.
• Skilled in accurate documentation with emphasis on detail.
• Problem‑solving aptitude.

Application Instructions

Apply Online: https://www.communityblood.org/current-openings/donor-collections-coordinator/