Donor Center Technician I

Octapharma Plasma, Inc.; Lubbock (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

Tuition Reimbursement

Employee assistance program (EAP)

Paid time off

Job summary

A leading plasma collection company in Lubbock, Texas is seeking a Donor Center Technician to ensure compliance with regulations while maintaining a high level of customer service and donor care. The candidate will monitor donor conditions, maintain equipment, and ensure a clean environment. This position requires a high school diploma, strong organizational and communication skills, and the ability to work flexible hours. Benefits include competitive medical plans, tuition reimbursement, and paid time off.

Qualifications

• High school diploma or equivalent required.
• Three months experience in clerical or customer service position preferred.
• Ability to speak, read, write, and understand English required.

Responsibilities

• Ensure compliance with state and federal regulations.
• Maintain high levels of customer service and positive donor experience.
• Monitor donor conditions to ensure comfort and safety.

Skills

Customer service

Organizational skills

Communication

Basic computer knowledge

Education

High school diploma or equivalent (GED)

Certification based on state requirements

Job description

Lubbock 528, 7006 University Ave Units 13-16, Lubbock, TX 79413, USA

Your ability to help donors and patients, and your access to professional opportunities? We’re growing fast. Octapharma Plasma offers learning and career development opportunities for people who love to help, enjoy working with others, and have a heart for service. Join us as a Donor Center Technician.

What You’ll Do

• Ensure operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Maintain high level of customer service and positive donor experience in line with company values and culture.
• Maintain cleanliness of work area to ensure a clean and professional environment. Stock and maintain an orderly work area with sufficient supplies to meet production demands.
• Maintain Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintain donor confidentiality based on company policy.
• Keep complete and accurate record keeping per company’s Standard Operating Procedures.
• Be responsible for troubleshooting machine alarms/alerts and perform QCs routinely (daily/monthly) on equipment.
• Clean any blood or plasma spills and perform proper procedure for disposition of biohazardous waste.
• Perform other job-related tasks, as assigned.
• Ensure that donors meet eligibility criteria based on Standard Operating Procedures.
• Perform finger stick for Microhematocrit and Total Protein determination.

Plasma Collection

• Set up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
• Disconnect donor after plasmapheresis process is completed per standard operating procedures.
• Maintain proper ratio to ensure donor safety and quality of product.
• Operate the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, respond to donor adverse events, and document exceptions.

Product Processing

• Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handle tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
• Prepare product and samples for shipments per Standard Operating Procedures and federal transportation regulations.
• Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly; record variance if applicable.

Job Specifications

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on state requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.

Scheduling

• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods; occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Benefits

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Personal time

About Octapharma Plasma Inc.

Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace and fostering teamwork, compassion, and expertise to make a meaningful difference in the lives we touch.

Options for health care benefits include medical, dental, and vision plans; prescription drug coverage; basic life insurance; short‑ and long‑term disability; and participation in Octapharma Plasma's 401(k) savings plan. 15 days of paid time off and paid observed holidays are also available.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.