Donations Supervisor

Community Aid Inc; Lancaster (Lancaster County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Company incentive program

Starting wage $20+/hr

Job summary

Community Aid Inc in Lancaster, PA is seeking a Donations Supervisor to oversee donor experience, lead Donation Associates, and manage warehouse operations including receiving donations and inventory for the home store and other CommunityAid locations.

The role emphasizes delivering a positive donating experience, maintaining safety, staff training, and coordinating with store management to ensure efficient processes and compliance with applicable regulations.

Qualifications

• High School diploma or equivalent preferred.
• Minimum of 1-year experience working in a warehouse position.
• Proficient in reading, writing, and speaking English.
• Ability to obtain forklift certification and pass post-offer tests.

Responsibilities

• Oversee donor experience at the store and manage Donation Associates.
• Coordinate warehouse operations, inventory control, and seasonal transitions.
• Interface with store departments to meet sales floor needs.
• Ensure safety and compliance with state and federal laws.
• Hire, train and supervise warehouse staff and performance.

Skills

Customer service oriented

Leadership

Team management

Communication

Education

High School diploma or equivalent

Tools

Forklift certification

Job description

Job Details: Job Location: Lancaster - Lancaster, PA 17603, Position Type: Full Time, Education Level: High School, Salary Range: $20.00 - $20.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Warehouse, COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES! MINIMUM STARTING WAGE $20.00+/HR., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!

PURPOSE OF THE ROLE:

The Donations Supervisor oversees the donor experience at the store, a team of Donation Associates, and all the functions of a working warehouse, including the movement of incoming donation to their respective production areas and the management of inventory for use by the home store as well as other CommunityAid stores. The Donations Supervisor will ensure and promote a consistent, positive donating experience and process for all CommunityAid Customers and Donors.

Our culture assumes we can count on one another, engage with respect and professionalism using CommunityAid’s Core Behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

KEY RESPONSIBILITIES:

• Employee Engagement and Morale – Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors; use effective communication skills to hold team meetings and huddles, utilize employee recognition, and communicate with store management to ensure associates fully understand and appreciate the work and mission of Community Aid and understand how their role contributes.
• Participate in cooperative daily planning huddle with Retail Supervisor and Store Management in order to determine daily store needs and adjust Donations Associates as necessary to meet them. Ongoing and open communication with entire store leadership team.
• Operational oversight of the warehouse area, including inventory processing, anticipating and executing for seasonal transitions, and preparation for special sales.
• Maintain a working inventory and manage how product is labelled, stored, and moved through the system.
• Interface with all store departments with an emphasis on coordination and collaboration to meet the needs of the sales floor. Adjust the warehouse process as necessary to provide product in response to Assistant Manager or other Supervisor requests.
• Work with store management to ensure adequate staffing, including the onboarding of new warehouse employees.
• Employee training and development, including system-wide communication, cultural alignment, team building and guidance, and employee recognition. Communicate performance expectations and best practices, provide coaching, utilize existing performance management tools to fully engage employees.
• Assist store management in ensuring compliance with all state and federal laws that apply to the company, as well as ensuring that CommunityAid policies and procedures are clearly communicated and upheld.
• Facilities and Logistics – Ensure stores are a safe environment for both employees and customers. Monitor for safety and quickly address and correct unsafe work conditions as necessary. Keep baler and dock areas functioning safely with special attention given to the use of heavy equipment (baler, forklift, etc.) in a warehouse setting.
• Analysis and planning – Routinely gather, analyze, and report warehouse performance data, product and marketing intelligence, and other sources of feedback with the clear intention of using this information to adjust with agility to retail and production needs in order to increase sales.

CORE COMPETENCIES:

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors
• Customer Service Orientation
• Expansive knowledge of warehouse operations and best practices
• Effective leadership skills, including leading teams
• Emotional intelligence and strong interpersonal relationship skills
• Strong communication abilities with an emphasis on clarity and listening
• Promoting and interpreting company culture
• Performance Management of Donations Associates by contributing to annual performance reviews
• Critical thinking and problem solving
• The ability to maintain confidentiality
• Ability to prioritize and focus with attention to detail
• Ability to multi-task and thrive in a fast-paced, changing environment
• Inventory process and control
• Developing individuals to achieve their potential
• Coaching, including performance assessment
• Ability to inspire and motivate teams

QUALIFICATIONS:

• High School diploma or equivalent preferred
• Ability to pass post-offer, pre-employment physical lift test and drug test
• Customer-facing experience strongly preferred
• Minimum of 1-year experience working in a warehouse position
• Ability to obtain Forklift certification
• Valid PA Driver’s License preferred
• Minimum age 21 years of age preferred
• Scheduling flexibility and evenings and weekend availability
• Proficient in reading, writing, and speaking English
• Adherence to consistent attendance and weekly hours expectations defined by employee’s DoL status (full-time/part-time/seasonal)

PHYSICAL REQUIREMENTS:

• Ability to lift and carry up to 75 pounds
• Ability to push and pull up to 75 pounds
• Ability to stand for extended periods