Donations Supervisor

Community Aid Inc; East Hempfield Township (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Community Aid Inc is seeking a Donations Supervisor to lead the donor experience and manage a team of Donation Associates in a busy warehouse setting. You will oversee inventory movement, labeling, storage, and inter-store transfers to support the home store and other CommunityAid locations.

The role emphasizes strong leadership, safety, and compliance with state and federal requirements, plus coaching employees and coordinating with management to meet daily store needs.

Qualifications

• High School diploma or equivalent required or preferred.
• Minimum 1 year of warehouse experience.
• Ability to obtain Forklift certification.
• Proficient in reading, writing, and speaking English.

Responsibilities

• Oversee donor experience and supervision of Donations Associates.
• Manage warehouse operations, inventory processing, and product flow.
• Coordinate with store management on staffing and training needs.
• Ensure safety and compliance with state and federal laws and Company policies.
• Analyze warehouse performance data to improve efficiency and sales.
• Provide coaching and performance feedback to staff.

Skills

Customer service

Warehouse operations

Team leadership

Communication

Safety awareness

Planning & organization

Education

High School diploma or equivalent

Tools

Forklift certification

Job description

**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!**MINIMUM STARTING WAGE $20.00+/HR., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!PURPOSE OF THE ROLE:The Donations Supervisor oversees the donor experience at the store, a team of Donation Associates, and all the functions of a working warehouse, including the movement of incoming donation to their respective production areas and the management of inventory for use by the home store as well as other CommunityAid stores. The Donations Supervisor will ensure and promote a consistent, positive donating experience and process for all CommunityAid Customers and Donors.Our culture assumes we can count on one another, engage with respect and professionalism using CommunityAid’s Core Behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.KEY RESPONSIBILITIES:Employee Engagement and Morale – Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors; use effective communication skills to hold team meetings and huddles, utilize employee recognition, and communicate with store management to ensure associates fully understand and appreciate the work and mission of Community Aid and understand how their role contributes.Participate in cooperative daily planning huddle with Retail Supervisor and Store Management in order to determine daily store needs and adjust Donations Associates as necessary to meet them. Ongoing and open communication with entire store leadership team.Operational oversight of the warehouse area, including inventory processing, anticipating and executing for seasonal transitions, and preparation for special sales.Maintain a working inventory and manage how product is labelled, stored, and moved through the system.Interface with all store departments with an emphasis on coordination and collaboration to meet the needs of the sales floor. Adjust the warehouse process as necessary to provide product in response to Assistant Manager or other Supervisor requests.Work with store management to ensure adequate staffing, including the onboarding of new warehouse employees.Employee training and development, including system-wide communication, cultural alignment, team building and guidance, and employee recognition. Communicate performance expectations and best practices, provide coaching, utilize existing performance management tools to fully engage employees.Assist store management in ensuring compliance with all state and federal laws that apply to the company, as well as ensuring that CommunityAid policies and procedures are clearly communicated and upheld.Facilities and Logistics – Ensure stores are a safe environment for both employees and customers. Monitor for safety and quickly address and correct unsafe work conditions as necessary. Keep baler and dock areas functioning safely with special attention given to the use of heavy equipment (baler, forklift, etc.) in a warehouse setting.Analysis and planning – Routinely gather, analyze, and report warehouse performance data, product and marketing intelligence, and other sources of feedback with the clear intention of using this information to adjust with agility to retail and production needs in order to increase sales.CORE COMPETENCIES:Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core BehaviorsCustomer Service OrientationExpansive knowledge of warehouse operations and best practicesEffective leadership skills, including leading teamsEmotional intelligence and strong interpersonal relationship skillsStrong communication abilities with an emphasis on clarity and listeningPromoting and interpreting company culturePerformance Management of Donations Associates by contributing to annual performance reviewsCritical thinking and problem solvingThe ability to maintain confidentialityAbility to prioritize and focus with attention to detailAbility to multi-task and thrive in a fast-paced, changing environmentInventory process and controlDeveloping individuals to achieve their potentialCoaching, including performance assessmentAbility to inspire and motivate teamsQUALIFICATIONS:High School diploma or equivalent preferredAbility to pass post-offer, pre-employment physical lift test and drug testCustomer-facing experience strongly preferredMinimum of 1-year experience working in a warehouse positionAbility to obtain Forklift certificationValid PA Driver’s License preferredMinimum age 21 years of age preferredScheduling flexibility and evenings and weekend availabilityProficient in reading, writing, and speaking EnglishAdherence to consistent attendance and weekly hours expectations defined by employee’s DoL status (full-time/part-time/seasonal)PHYSICAL REQUIREMENTS:Ability to lift and carry up to 75 poundsAbility to push and pull up to 75 poundsAbility to stand for extended periods