Donations & Customer Service Associate

Goodwill Industries of South Florida; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of South Florida in Miami is seeking a retail associate to greet donors, process donations, and handle sales transactions. You will maintain cash handling procedures, assist customers, and help maintain a clean and organized store environment.

The role requires excellent customer service, cash register experience, and the ability to work flexible hours including nights and weekends. Bilingual abilities are a plus, with some knowledge of electronics beneficial.

Qualifications

• High school or equivalent, or a combination of education and experience.
• 6 months of related experience or training is highly desirable.
• Excellent customer service skills.
• Prior cashiering experience is a plus. Knowledge of electronic devices.

Responsibilities

• Receive donations: greet donors, accept and unload donated materials, enter customer general information into a smart device, and thank donors for their donated items.
• Processing: sort, separate, and hang clothing and household items. Sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other assorted merchandise.
• Cashiering: Conduct sales transactions and maintain control of cash and credit card transactions by following proper procedures for voids, discounts, refunds, checks, and credit card payments.
• Cleaning duties (including but not limited to) bathrooms, floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters. Report issues that require maintenance repairs.
• Customer service activities (including but not limited to) customer assistance, pricing merchandise, fitting room, offering recycling bags, explaining store operations, and other sales techniques that may enhance the store's sales and community image.
• Able to work a flexible schedule, including nights and weekends.

Skills

Customer service

Cashier experience

Electronic devices

Bilingual a plus

Education

High school diploma or equivalent

Tools

Cash register

Pricing tagging

Box cutters

Merchandise movement

Storage containers

Job description

Goodwill Industries of South Florida in Miami is seeking a retail associate to greet donors, process donations, and handle sales transactions. You will maintain cash handling procedures, assist customers, and help maintain a clean and organized store environment.

The role requires excellent customer service, cash register experience, and the ability to work flexible hours including nights and weekends. Bilingual abilities are a plus, with some knowledge of electronics beneficial.