DONATIONS ATTENDANT (FT)

Goodwillni; Crystal Lake (IL); On-site; Full time

Job summary

A leading organization in the community is seeking a Store Associate responsible for managing donations and providing exceptional customer service. The candidate will sort goods, follow safety protocols, and maintain a clean workspace. This role is crucial to the operation of the store and offers competitive pay along with various benefits for a balanced work-life experience.

Benefits

Medical, dental, and vision insurance

Competitive salary and retirement plans

Paid time off and flexible schedule

Training programs and tuition reimbursement

Employee discounts

Qualifications

• High school degree or equivalent experience.
• Ability to communicate effectively with the public.
• Must be able to operate a pricing gun.

Responsibilities

• Provide exceptional customer service to donors.
• Sort and process donations according to store standards.
• Maintain a safe and orderly work area.

Skills

Communication

Counting

Safety compliance

Education

High school degree

Tools

Pricing gun

Job description

Responsible for all duties as assigned by the Store Manager, including receiving donations; providing exceptional customer service; sorting, salvaging, trashing and processing textiles, hard goods, and commercial goods; and preparing goods for transit.

Responsibilities & Essential Functions:

Communication

• Provides responsive and respectful service to donors. Demonstrates a commitment to excellence in customer service, by effectively communicating with donors. Complies with standards such as: greet donors promptly and politely (in 30 seconds), assist in unloading vehicles, thank donors for supporting Goodwill, answer questions, appropriately decline donations, educate donors on the “Can’t Use” list and recall items, provide tax information, complete donor receipts and all required forms accurately and efficiently while maintaining positive communication with the donor.
• Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.

Inventory Management

• Processes hard goods (wares, electrical, furniture, books, shoes, accessories). This includes sorting based on store criteria, minimizing trash, and salvaging as applicable.
• Sorts textiles based on the store standards. Discards only approved items into trash, and places miscellaneous items in appropriate containers, i.e. recycling, totes, carts, etc.

• Identifies items that are priced by management, i.e. wedding gowns, furs, formals.
• Assists in preparing and in receiving trucks.

Safety

• Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards.

• Uses assigned tools and equipment: pallet jacks, dollies, etc. May be trained and certified on power stacker.

Other

• Tracks number of donations and zip codes for donors by entering information into laptop.
• Maintains workstation supplies.
• Completes work station 5 minute clean up daily.
• Demonstrates regard for Goodwill’s assets including property, and equipment.

The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.

Qualifications & Basic Job Requirements:

• A high school degree (or its equivalent) is desirable, though an equivalent amount of training and experience will be considered in lieu of this requirement.

• Ability to effectively and respectfully communicate with the public and customers (internal and external).
• Ability to count, add, and subtract.
• Ability to follow instructions and work independently.
• Ability to follow all safety rules.
• Must be able to operate a pricing gun and price merchandise appropriately.

Compensation: $16.50 - $19.00/hour

Key Benefits We Offer

• Health & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
• Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
• Work-Life Balance: Paid time off, and flexible schedule.
• Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.
• Perks & Extras: Employee discounts, and a supportive, inclusive workplace.

Thank you for your interest in working at Goodwill. We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position, please contact Goodwill's Human Resource Department at [e-mail].