Donation Processing & Donor Care Associate

The Salvation Army North & Central Illinois Division; Madison (WI); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Paid time off

Volunteer life insurance

403(b) retirement plan

Additional voluntary benefits

Pension plan for eligible employees

Job summary

The Salvation Army Thrift Store in Madison, WI is hiring a Donation Attendant. This part-time role combines customer service with donation processing to support The Salvation Army's community programs.

You will greet donors, process donations, and maintain a tidy donation area while following center policies. Paid training and ongoing coaching are provided to help you grow in retail and service skills.

Responsibilities

• Greet donors and offer assistance to ensure a positive donation experience.
• Process and track donations accurately and efficiently.
• Maintain a clean, well‑organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive where applicable.
• Support production processes as needed to meet store goals.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Job description

The Salvation Army Thrift Store in Madison, WI is hiring a Donation Attendant. This part-time role combines customer service with donation processing to support The Salvation Army's community programs.

You will greet donors, process donations, and maintain a tidy donation area while following center policies. Paid training and ongoing coaching are provided to help you grow in retail and service skills.