Donation Processing Associate (AM)

tsainternal; Lake Zurich (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

403(b) retirement plan

Voluntary life insurance

Paid time off

Vacation days

Personal days

Sick days

Paid holidays

Job summary

The Salvation Army is seeking a part-time Donation Processing Associate to greet donors, process donations, and maintain an organized donation area. This role supports truck loading/unloading and production processes while upholding safety and customer service standards.

The position requires a high school diploma or pursuit thereof, basic computing and math skills, and the ability to work a flexible schedule including weekends and evenings. Background checks are required.

Qualifications

• HIGH SCHOOL diploma or currently pursuing.
• Strong English communication for donor interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Flexible schedule including weekends, holidays and evenings.

Responsibilities

• Greet donors and provide assistance.
• Process and track donations accurately.
• Maintain a clean, organized donation area.
• Sort, load, unload Salvation Army trucks per center policy.
• Power sort donations as they arrive where applicable.
• Support production processes as needed.
• Safeguard donated materials and equipment.
• Report complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and pickup services for heavy items.

Skills

Customer service

Communication skills

Basic computing

Math skills

Background check

Flexible schedule

Education

High school diploma or pursuing

Job description

Pay Rate: $15.00-$16.00/hour

Status: Part-time, up to 28 hours per week

Hours: 10:00am-4:00pm (hours may vary, includes Saturday)

Donation Processing Associate - The Salvation Army

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

About the Role

Join our team as a Donation Processing Associate where you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

Key Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Required Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Physical Requirements

• Ability to regularly lift and move up to 50 pounds
• Occasionally lift and move up to 100 pounds
• Stand for extended periods
• Walk, reach, climb, balance, stoop, kneel, and crouch as needed
• Work in various weather conditions (outdoor exposure)

What Success Looks Like

• Positive donor feedback
• Clean and organized donation area
• Meeting daily production goals
• Strong team collaboration
• Reliable attendance and punctuality
• Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Part-Time Benefits Package

Insurance & Financial Benefits

• 403(b) retirement savings plan (immediate eligibility)
• Voluntary life insurance options available

Paid Time Off (Pro-rated for part-time)

• Vacation days (accrual begins after first month, eligible after 90 days)
• Personal days (eligible after 90 days)
• Sick days with discretionary days
• Paid holidays (immediate eligibility)