Donation Processing Associate

tsainternal; Saint Joseph (MO); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Discount

EAP

Paid Training

Career Development

Mission Driven

Job summary

The Salvation Army Family Store in St. Joseph, MO is seeking a part-time Donation Processing Associate to process donations and assist donors. The role involves greeting donors, unloading items, tracking donations, and maintaining a safe, organized workspace.

Paid training and opportunities for career development are offered. You will work about 25 hours per week, including days, evenings, weekends, and holidays.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to work in a team and independently.
• English communication skills required.
• Basic math and computer skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet donors and provide exceptional customer service.
• Assist donors with unloading and accepting donations.
• Accurately process and track donated items.
• Inspect donations for acceptability and safety.
• Safeguard donated goods and equipment.
• Educate donors on donation guidelines and services.
• Sort and process donated merchandise according to standards.
• Load and unload trucks per center policy.
• Maintain clean, organized donation areas.
• Follow safety procedures and report issues promptly.

Skills

Strong customer service

Interpersonal skills

Teamwork

English communication

Dependable attendance

Basic math skills

Follow safety procedures

Education

High School Diploma or pursuing

Tools

Basic computer skills

Job description

Donation Processing Associate

Location: St. Joseph, MO

Pay: $15.00 per hour

Job Type: Part-Time

Schedule: 25 hours per week, including days, evenings, weekends, and holidays as scheduled

Benefits: Employee Discount, Employee Assistance Program (EAP), Paid Training, Career Development Opportunities, Mission-Driven Work Environment

About the Role

At The Salvation Army Family Store, your work helps turn donated goods into funding for programs that support individuals and families in our community.

As a Donation Processing Associate, you'll play a key role in accepting, processing, sorting, and preparing donated items while delivering outstanding customer service to our donors. This position is ideal for someone who enjoys working in a hands-on environment, interacting with people, and making a positive impact through meaningful work.

What You'll Do

Donation Receiving & Processing

• Greet donors and provide exceptional customer service
• Assist donors with unloading and accepting donations
• Accurately process and track donated items
• Inspect donations and identify acceptable materials
• Safeguard all donated goods and assigned equipment
• Educate donors on donation guidelines and available services

Production & Operations

• Sort, categorize, and process donated merchandise according to Salvation Army standards
• Power sort donations as received, where applicable
• Support production goals and processing standards
• Load and unload Salvation Army trucks in accordance with center policy
• Assist with moving merchandise and materials throughout the facility

Safety & Organization

• Maintain a clean, organized, and safe donation area
• Follow company policies and safety procedures
• Report complaints, injuries, equipment issues, or property damage promptly
• Assist with maintaining an efficient donation flow and processing area

Training Provided

• Paid training on donation procedures and production standards
• Hands-on instruction for donation processing and merchandise handling
• Ongoing coaching and support from store leadership
• Opportunities to develop customer service, retail, and warehouse skills

Why Join The Salvation Army?

• Make a direct impact in your local community
• Work for one of the nation's most trusted nonprofit organizations
• Gain valuable experience in customer service, retail operations, and donation processing
• Support life-changing Adult Rehabilitation Programs
• Enjoy a supportive, team-oriented workplace
• Access employee discounts and employee assistance resources

Required Skills & Abilities

• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team
• Dependable attendance and strong work ethic
• Ability to communicate effectively in English
• Ability to follow directions and safety procedures
• Basic organizational and problem-solving skills

Preferred Experience

• Customer service experience
• Retail, warehouse, production, donation center, or material handling experience preferred
• Experience working in a nonprofit or mission-driven environment is a plus

Physical Requirements

• Frequently stand, walk, bend, reach, and lift throughout the workday
• Ability to regularly lift and move up to 25 pounds
• Ability to move larger items with assistance when needed
• Work in varying temperatures and conditions common to warehouse and donation center environments

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer. We encourage applications from veterans, individuals with disabilities, people returning to the workforce, individuals impacted by the justice system, and candidates without a college degree.

What You Need

Required

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Physical Requirements

• Ability to regularly lift and move up to 50 pounds
• Occasionally lift and move up to 100 pounds
• Stand for extended periods
• Walk, reach, climb, balance, stoop, kneel, and crouch as needed
• Work in various weather conditions (outdoor exposure)

What Success Looks Like

• Positive donor feedback
• Clean and organized donation area
• Meeting daily production goals
• Strong team collaboration
• Reliable attendance and punctuality
• Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.