Donation Processing Associate

tsainternal; Indianapolis (IN); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hearing coverage

Prescription coverage

Vacation & sick time

Job summary

The Salvation Army Thrift Store in Indianapolis is seeking a Donation Attendant to welcome donors and process donations. This role blends customer service with donation processing and supports community programs through thrift operations.

You will handle donations, maintain a tidy donation area, and assist with loading and unloading donations, while following center policies. The position offers part-time hours and weekend availability.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Must be available for a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Customer service

Donation processing

English communication

Teamwork

Education

High School Diploma or equivalent

Job description

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Donation Processing Associate

Broad Ripple Location: 1021 Broad Ripple Ave. Indianapolis, IN 46220

Pay: $14.00per hour

Job Type: Part-time

Schedule: Example: 25 hours per week, including evenings, weekends, and holidays as scheduled

Benefits:

• Medical, prescription drug, dental, vision, and hearing coverage


• Employer-paid basic life and AD&D insurance


• Employer-paid basic long-term disability coverage


• Optional voluntary life, short-term disability, and enhanced long-term disability coverage


• Paid vacation, sick time, and holidays


• Flexible spending accounts


• 403(b) retirement savings plan


• Employer-funded pension plan for eligible employees


• Employee Discount

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance


• Process and track donations accurately


• Maintain a clean and well-organized donation area


• Sort, load, and unload Salvation Army trucks per center policy


• Power sort donations as they arrive (where applicable)


• Support production processes as needed


• Safeguard all donated materials and assigned equipment


• Report any complaints, damage, or injuries occurring in the donation area


• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures


• Ongoing coaching and support from store leadership


• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community


• On-the-job training


• Team-oriented environment


• Employee Discount, Employee Assistance Program, and more!

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

What You Need

Required

• High School Diploma or currently pursuing


• Strong English communication skills for donor and team interactions


• Basic computer skills and ability to learn new systems


• Basic math skills


• Ability to pass pre-employment background check


• Must be available for a flexible schedule including weekends, holidays and evenings

Physical Requirements

• Ability to regularly lift and move up to 50 pounds


• Occasionally lift and move up to 100 pounds


• Stand for extended periods


• Walk, reach, climb, balance, stoop, kneel, and crouch as needed


• Work in various weather conditions (outdoor exposure)

What Success Looks Like

• Positive donor feedback


• Clean and organized donation area


• Meeting daily production goals


• Strong team collaboration
  
• Reliable attendance and punctuality


• Accurate donation tracking and receipting

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.