Donation Processing Associate

The Salvation Army USA Central Territory; Cedar Rapids (IA); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Ongoing training

Job summary

The Salvation Army USA Central Territory is seeking a part-time Donation Processing Associate in Cedar Rapids, Iowa. In this role, you will provide exceptional donor service, process and track donations, and maintain a clean donation area. You will also have opportunities to build retail and customer service skills while supporting mission-driven work that benefits your community.

On-the-job training will be provided, along with ongoing coaching and a team-oriented environment.

Qualifications

• Ability to provide exceptional donor service.
• Experience in processing and tracking donations.
• Strong organizational skills.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.

Skills

Customer service

Donation processing

Organization

Communication

Job description

Donation Processing Associate

Location: Cedar Rapids, Iowa
Pay: $12.00 per hour
Job Type: Part-time
Schedule: 20-29 hours per week

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You'll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!