Donation Processing Associate

tsainternal; Burlington (WI); On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

403(b) retirement plan

Paid time off

Vacation days

Sick days

Paid holidays

Life insurance options

Insurance & Financial Benefits

Job summary

The Salvation Army in Burlington, WI is seeking a dependable Donation Attendant / Production Support Associate to provide excellent service to donors, manage donations, and assist daily production tasks.

You will greet donors, process receipts, and help sort and move donated items in a busy store environment. This role requires flexibility to work evenings, weekends, and holidays and offers comprehensive benefits.

Qualifications

• High school diploma or currently pursuing.
• Reliable attendance and punctuality.
• Strong customer service and communication skills.
• Able to follow instructions and work independently or within a team.
• Basic math and computer skills.
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet donors warmly and offer assistance in a friendly, professional manner.
• Receive and track donated goods in accordance with center policies.
• Provide donation receipts and collect donor information as required.
• Maintain a clean, safe, and organized donation area.
• Safeguard all donated materials and assigned equipment.
• Communicate donation guidelines and courteously decline unacceptable items.
• Assist with sorting, loading, and unloading donations and Salvation Army trucks.
• Support production processes, including sorting and organizing merchandise.
• Report any incidents, safety concerns, or damages promptly.
• Maintain a neat, professional appearance in compliance with dress code.
• Assist at other store locations or support additional duties as needed.

Skills

Customer service

Communication

Punctuality

Teamwork

Basic math

Computer skills

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Location: Burlington, WI

Pay: $12.50 per hour

Job Type: Part-time

Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

Benefits:

• Insurance & Financial Benefits
• 403(b) retirement savings plan (immediate eligibility)
• Voluntary life insurance options available
• Paid Time Off (Pro-rated for part-time)
• Vacation days (accrual begins after first month, eligible after 90 days)
• Sick days with discretionary days
• Paid holidays (immediate eligibility)

About the Role

At The Salvation Army, your work helps turn donations into funding for programs that support people in our community. We are looking for a dependable and customer-focused Donation Attendant / Production Support Associate to provide excellent service to donors, manage incoming donations, and support daily production operations.

What You’ll Do

• Greet donors warmly and offer assistance in a friendly, professional manner
• Receive and track donated goods in accordance with center policies
• Provide donation receipts and collect donor information as required
• Maintain a clean, safe, and organized donation area
• Safeguard all donated materials and assigned equipment
• Communicate donation guidelines and courteously decline unacceptable items
• Assist with sorting, loading, and unloading donations and Salvation Army trucks
• Support production processes, including sorting and organizing merchandise
• Report any incidents, safety concerns, or damages promptly
• Maintain a neat, professional appearance in compliance with dress code
• Assist at other store locations or support additional duties as needed

Working Conditions

Work takes place in a store and donation area environment with exposure to outdoor weather, dust, and temperature changes. The role may require standing for extended periods and frequent physical activity. Occasional travel to nearby locations for training or coverage may be required.

Training Provided

• Paid training on store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training and development opportunities
• Supportive, team-oriented environment
• Employee Assistance Program and additional benefits

Required

• High school diploma (or currently pursuing)
• Reliable attendance and punctuality
• Strong customer service and communication skills
• Ability to follow instructions and work both independently and as part of a team
• Basic math and computer skills
• Ability to stand, walk, bend, and move throughout the shift
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred

• Previous retail, donation center, or warehouse experience
• Experience working in a fast-paced or production-based environment

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.