Donation Express Lead

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday Leave

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Nashville is seeking a Donation Express Lead to supervise our Donations Express Centers and ensure smooth daily operations.

You will supervise staff, safeguard donations, and maintain a clean, organized donation area while representing Goodwill to donors. You will travel between DEC sites, train attendants, monitor performance, and work with center managers to uphold standards and safety policies.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in supervising or managing people.
• Ability to lift and move loads over 50 pounds; frequent pushing/pulling.

Responsibilities

• Travel to Donations Express Centers to monitor attendants.
• Ensure all donation centers are staffed, supplied, and organized.
• Train and retrain attendants using a standard plan on organization, safety, and customer service.

Skills

Self-motivated

Time management

Training and coaching

Communication

Problem solving

Interpersonal skills

Lift 50+ lbs

Transportation to sites

Professional image

Education

High school diploma

Job description

Donation Express Lead### Donation Express LeadApply: Nashville, TN: Full time: Posted Today: 18398**Job Location**Cockrill Bend - Donations Management**Job Summary:**The Donation Express Lead will provide for the most consistent supervision of the Donations Express Centers. To represent Goodwill by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.**Job Description**### **Essential Functions*** Travel to the DEC sites to monitor the performance of the attendants.* Ensure that all donation centers are staffed, supplied, organized.* Train and re-train attendants at the donation centers by using a consistent training plan in the areas of: organization of donated goods, maintenance and safety of trailers and surrounding areas, customer service, and recycling.* Fills in as DEC Attendant to achieve 100% staffing.* Document superior and negative observations and communicates this information with the attendants, DEC Supervisor, Administrative Assistant, Donations Coordinator, and/or Store Manager.* Transport supplies to the donation centers, as needed.* Assist with the development and maintenance of standards for superior operation of all Attended Donation Centers.* Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.* Maintain a clean and safe work environment.* Regular, reliable attendance, as defined in Goodwill’s attendance policy.### **Minimum Qualifications****Required Skills:****Education*** High school diploma is required.**Experience*** One (1) year of experience working with and effectively managing people is required.**Knowledge and Skills*** Self-motivated to work independently toward agreed upon goals and objectives.* Self-manage time and prioritize goals.* Must be able to carry/lift loads of over 50 pounds frequently.* Must be able to push/pull loads of over 50 pounds frequently.* Must be able to effectively train attendants to be valuable and productive employees of Goodwill.* Must have the ability to communicate goals and agendas with the Donations Manager, Store Manager, and/or Donation Express Supervisor(s) on a daily basis.* Must have the ability to effectively problem solve and react to dynamic conditions.* Must have own transportation and ability to transport self to all assigned attended donations centers.* Excellent interpersonal skills with ability to relate well with broad spectrum of people - clients, and employees.* Must be physically able to meet the above physical factors of the job.* Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.### About UsGoodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.**Full-Time Benefits**: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program**Part-Time Benefits**: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program