Donation Experience Specialist

Goodwill of San Francisco Bay; Atlantic City (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Goodwill of the San Francisco Bay is seeking a store team member to lead an excellent customer and brand experience, receive donations, and place items in the production room or sales floor. The role emphasizes safety, customer service, and efficient operation.

Responsibilities include labeling Gaylords, providing receipts, assisting loading, maintaining organization per PPM standards, and performing other duties as needed to support store operations.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers. Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Skills

Excellent customer service

Forklift certification

English communication

Attendance reliability

Job description

Goodwill of the San Francisco Bay is seeking a store team member to lead an excellent customer and brand experience, receive donations, and place items in the production room or sales floor. The role emphasizes safety, customer service, and efficient operation.

Responsibilities include labeling Gaylords, providing receipts, assisting loading, maintaining organization per PPM standards, and performing other duties as needed to support store operations.