Donation Center Training Lead and Service Coach

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; North Canton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is seeking an Attended Donation Center Trainer to develop and deliver training for ADC staff across multiple sites in Ohio.

You will oversee training programs, monitor performance, and reinforce standards for customer service, donation processing, and donor counts integrity. This role may involve travel to ADC sites as needed and reports to the Transportation and ADC Manager.

Responsibilities

• Train ADC team members at ADC sites as needed.
• Support efforts to maintain donor counts integrity and customer service standards.

Job description

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is seeking an Attended Donation Center Trainer to develop and deliver training for ADC staff across multiple sites in Ohio.

You will oversee training programs, monitor performance, and reinforce standards for customer service, donation processing, and donor counts integrity. This role may involve travel to ADC sites as needed and reports to the Transportation and ADC Manager.