Donation Center Attendant (RDC)032

Goodwill of Central & Northern Arizona; United States; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical plans

Health Reimbursement Account (HRA)

Dental plans

Vision Plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Sick and Vacation Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking an enthusiastic donation center associate in Scottsdale, AZ. You will greet donors, collect donations, process items, and assist customers with unloading, while maintaining a clean and organized donation area.

Starting pay is $15.15 per hour, with benefits including medical plans, dental, vision, 401K, life insurance, and PTO. This role emphasizes safety, teamwork, and helping the community through Goodwill services.

Qualifications

• High School education or equivalent.
• Excellent customer service skills.
• Ability to be trained and take direction.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Receives all donations in an expedient, courteous manner and places items in the appropriate place.
• Operates company owned equipment.
• Sorts incoming donations based on general type of merchandise.
• Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
• Safeguards company property, including donated goods.
• Reports any incidents of theft, pre‑selection, misappropriation or unauthorized possession of company property.
• Collaborates with customers to understand and deliver customer’s needs & expectations.
• Assists customers with unloading furniture or other items.
• Maintains the donation center clean and organized; follows safety rules.

Skills

Customer service

English proficiency

Trainability

Education

High School education or equivalent

Job description

6339 E Greenway Rd Scottsdale Arizona, 85254, [phone] Starting Pay :$15.15 Hourly

Position Description

Receives all donations in an expedient, courteous manner and places items in the appropriate place. Operates company owned equipment.

• Financial – Sustains growth through financial stewardship & fiscal responsibility.
• Accepts all donations from customers, providing outstanding customer service.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Sorts incoming donations based on general type of merchandise.
• Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick‑up, and transport.
• Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
• Safeguards company property, including donated goods.
• Reports any incidents of theft, pre‑selection, misappropriation or unauthorized possession of company property.
• Understands that any donated merchandise, whether saleable or not, is the property of Goodwill of Central and Northern Arizona and has no authorization to give it away for any reason.
• Collaborates with customers to understand and deliver customer’s needs & expectations.
• Assists customers with unloading furniture or other items.
• Cleans restrooms, parking lot, and donation area.
• Sweeps and spot‑mops donation center floor.
• Implements strategies to maximize resources and infrastructure.
• Maintains the placement of all merchandise and the organization of the donation center.
• Keeps leader informed of problems and makes appropriate recommendations.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Ensures works areas are maintained in a clean, uncluttered, hazard‑free condition.
• Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non‑team member injuries to the RDC Operations Leader.
• Promotes a culture that embraces growth & development to meet the needs of our team.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications

• High School education or equivalent.
• Excellent customer service skills.
• Ability to be trained and take direction.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.

Benefits and Compensation

The position provides a starting pay of $15.15 hourly.

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• Sick and Vacation Paid Holidays

Company Mission and Values

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Goodwill provides no‑cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.

Everything we accomplish as a team is centered around these core values.

Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.

Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity

Goodwill of Central and Northern Arizona is an equal opportunity employer.

Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact for Accommodations

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

Company Education Programs

The Excel Center is an adult high school that will provide a full high school curriculum where individuals can continue their education, gain a high school diploma, and so much more!