Donation Attendant Rockville PT

Goodwill of Greater Washington; Rockville (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Same-day pay

PTO

Life insurance

Dental & vision benefits

Pet insurance

Employee discounts

EAP

401(k) match

Job summary

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload donations, and perform inventory and safety tasks. The role emphasizes customer service, accurate donation recording, and keeping the area clean and organized.

Candidates should be able to lift up to 50 pounds, assist with loading/unloading, and work in a team environment. Benefits and growth opportunities are available.

Qualifications

• Customer service experience required.
• Ability to read, write and understand basic English for safety and communication.
• Must communicate effectively verbally.
• Physical ability to stand, walk, lift and bend during shifts.
• Will lift up to 50 pounds frequently.
• Multilingual with English proficiency preferred.

Responsibilities

• Provides excellent customer service to all guests.
• Greet donors and unload donations safely from vehicles.
• Accurately record donations.
• Lift up to 50 pounds as needed.
• Operate manual and/or power equipment where location allows.
• Keep donation area clean and debris-free.
• Complete donor receipts and provide a copy.
• Sort donated items into designated categories.
• Follow safety and security practices and report hazards.
• Maintain a neat uniform and appearance.
• Assist truck and driver helper load/unload donations.
• Perform general housekeeping and other duties as directed.

Skills

Previous customer service experience

English reading/writing comprehension

Verbal communication

Physical stamina to lift up to 50 lbs

Ability to lift 50 pounds frequently

Multilingual (English)

Education

High school diploma or equivalent

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

1. 1. Provides excellent customer service to all internal and external guests.
2. 2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. 3. Accurately record donations.
4. 4. Ability to independently lift up to a maximum of 50 pounds.
5. 5. Ability to safely operate manual and or power equipment (depending on location).
6. 6. Responsible for keeping donation area clean and free of debris.
7. 7. Completes donor receipts and offers the donor a copy.
8. 8. Sorts donated items into designated categories.
9. 9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. 10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

1. 1. Assists truck and driver helper load/unload donations into company vehicles.
2. 2. Performs general housekeeping duties as needed.
3. 3. Performs other duties as directed.

Qualifications

Required Qualifications:

1. 1. Previous customer service experience.
2. 2. Ability to provide exceptional customer service to internal and external customers.
3. 3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. 4. Ability to effectively communicate verbally with associates and customers.
5. 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
6. 6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

1. 1. A minimum of six months of previous work experience.
2. 2. High school diploma or equivalent.
3. 3. Ability to work in a team environment.
4. 4. Previous experience working in a warehouse environment.
5. 5. Previous pallet packing and forklift experience.
6. 6. Basic computer skills.
7. 7. Multilingual with proficiency in English.