Donation Attendant Rockville PT

Goodwill of Greater Washington; Rockville (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Same-day pay

PTO

Holiday pay

Life insurance

Dental & Vision benefits

Pet insurance

Employee discounts

EAP

Job summary

Goodwill of Greater Washington is seeking a donation attendant to greet donors, assist with unloading donations, and record items. You will maintain a clean donation area, follow safety procedures, and provide excellent customer service in a fast-paced environment.

Applicants should be able to lift up to 50 pounds, walk and stand for extended periods, and operate basic equipment as required. Warehouse experience is a plus, and a team-oriented attitude is essential.

Qualifications

• Previous customer service experience is required.
• Ability to read, write, and comprehend basic English for safety and communication.
• Lift up to 50 pounds; walk, stand, and bend for extended periods.
• Ability to operate manual or power equipment depending on location.

Responsibilities

• Provide excellent customer service to donors and shoppers.
• Greet donors and assist with unloading donations from vehicles.
• Record donations accurately and issue receipts.
• Sort donated items into categories and maintain a clean donation area.
• Follow safety and security practices and report hazards.
• Assist with loading/unloading donations and general housekeeping.

Skills

Customer service

Communication

Safety awareness

Time management

Education

High school diploma or equivalent

Tools

Forklift experience

Basic computer skills

Job description

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Essential Duties and Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities

• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Required Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• A minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.