Donation Attendant

Goodwill Brand; Altoona (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill is seeking a donation attendant to accept, sort, and organize donated items at our Altoona, PA locations. You will greet donors, issue receipts, and assist with unloading donations while ensuring safety and quality standards are met.

Responsibilities include categorizing items, pricing per guidelines, maintaining cleanliness, and supporting truck loading/unloading. Some duties require lifting and standing for extended periods; training and background checks are provided.

Qualifications

• No formal education required.
• No experience is necessary.
• Must be able to obtain background clearances including Act 151.
• PA Child Abuse History Clearance and PA Criminal History Check will be paid for by Goodwill.

Responsibilities

• Welcome donors and provide receipts; assist with unloading donations.
• Inspect donations for safety and quality; reject items not meeting standards.
• Categorize items (clothing, furniture, electronics, household goods) for display.
• Assign prices according to Goodwill guidelines.
• Maintain cleanliness in the donation area and organize stored items.
• Assist truck drivers with loading/unloading and prepare shipments.
• Follow Goodwill policies to ensure a safe environment for donors and customers.
• Operate a pallet jack if applicable and use timekeeping system to clock in/out.
• Complete required training and collaborate with store staff.

Skills

Customer service

Safety awareness

Communication

Teamwork

Physical stamina

Pricing basics

Time management

Education

No formal education required

Tools

Pallet jack operation

UKG timekeeping system

Job description

Classification: Non-exempt, subject to overtime provisions of Fair Labor Standards Act.

Revision Date: 10/2023

Job Purpose:

A Goodwill donation attendant is responsible for accepting, sorting, and organizing donated items at Goodwill stores or donation centers.

Qualifications:

Education: No formal education is required.

Experience: No experience is necessary.

Clearances: Must be able to obtain acceptable results for required background checks, including Act 151

Pennsylvania Child Abuse History Clearance and Pennsylvania Criminal History Check. Goodwill will pay for

these clearances.

Supervision Received:

The Team Member functions under the direction of the Store Manager.

Skills, Abilities, Duties, and Responsibilities:

• Attendants welcome donors, provide receipts, and offer assistance with unloading donations from vehicles
• Inspect donated items to ensure they meet safety and quality standards. This may include checking for damages or items that cannot be accepted
• Categorize items, such as clothing, furniture, electronics, and household goods. They organize donations to prepare them for display in the store
• Assign prices to items based on guidelines provided by Goodwill. They need to have a good understanding of the value of different items
• Responsible for maintaining cleanliness in the donation area and ensuring donated items are stored neatly
• Prepares shipments prior to truck arrival. Assists truck drivers with loading and unloading
• Sprays furniture to sanitize when processing
• Need to follow Goodwill’s policies and procedures, ensuring a safe and respectful environment for donors and customers
• Ability to perform basic job duties with a minimal amount of supervision, exercising good judgment and initiative
• Operating a pallet jack and stacker, if applicable
• Utilizing the UKG systems by clocking in and out and submitting timesheets on time.
• Completing all required training throughout the year
• Work congenitally and effectively with other Goodwill store employees and agency employees.
• Maintain hygiene and grooming standards
• Communicate clearly, verbally and in writing
• Ability to work a flexible schedule on short notice, including evenings, weekends, holidays and occasionally long hours (more than 8 hours)
• Must be dependable in attendance and punctuality
• Ability to lift and carry objects weighing up to 30 lbs. frequently
• Ability to lift and carry objects weighing up to 50 lbs. occasionally, (material handling equipment can be used to minimize effort expended, when practical)
• Ability to perform prolonged walking and standing
• Ability to perform frequent bending, stooping, and stretching
• Vision and hearing corrected to within normal limits
• Additional Job Results: All employees perform other functions, upon request, for the benefit of the Agency.

Note: The requirements listed are representative of the knowledge, skills, abilities and duties required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.