Domestic Violence Case Manager

Crisis Services; Buffalo (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Training & development

Union membership

PTO + meal breaks

Wellness supports (Calm app)

Quiet Room

Health insurance

403(b) plan with employer match

Public Service Loan Forgiveness (PSLF)

Job summary

Crisis Services in Buffalo, NY is seeking a Domestic Violence Case Manager to join our Advocate Department’s Case Management and Prevention Team. The role focuses on crisis intervention, advocacy, case management and linkages with law enforcement and the district attorney’s office.

We value public health and social work backgrounds and offer paid training, union membership, generous PTO, and wellness supports.

Qualifications

• Bachelor’s or Master’s degree in human services, public health, social work or related field, or equivalent experience.
• Minimum 6 months’ relevant work experience in domestic/family violence response or prevention.
• Knowledge of domestic violence dynamics, public awareness and crisis intervention services.
• Clear and calm judgment focused on survivors and ability to maintain ethical boundaries with clients.
• Skilled in strategic and diplomatic collaboration.
• Compassion, discretion and understanding for clients.
• Ability to work independently with attention to detail and accurate records.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide crisis intervention, case management, advocacy and follow-up services to survivors of domestic/family violence.
• Provide personal and criminal justice advocacy and accompaniment for survivors.
• Coordinate linkages between law enforcement, district attorney’s office and other community-based agencies.

Skills

Empathy

Crisis intervention

Ethical boundaries

Organizational skills

Education

Bachelor’s or Master’s degree in human services/public health/social work or related field

Tools

NY driver’s license

Job description

Job Details: Job Location: Suicide Prevention & Crisis Service, Inc. - Buffalo, NY 14207, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $22.04 - $25.81 Hourly, Travel Percentage: Negligible, Job Shift: Day, Crisis Services is looking to add a Domestic Violence Case Manager to our Advocate Department's Case Management and Prevention Team. We are seeking professionals with public health, human services, social work, or education degrees who are interested in supporting our mission to provide support to anyone in need.

Who we are:

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What we offer:

• Competitive pay including regular annual increases
• Paid training and professional development opportunities
• CWA Local 1122 union membership
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscription for all employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program

About this opportunity:

The Advocate Department of Crisis Services is Erie County’s Rape Crisis Center and a licensed Non-Residential Domestic Violence Service Provider in New York State. The Department provides comprehensive victim services to individuals who have experienced sexual assault, domestic violence, family violence and/or elder abuse. The Domestic Violence Case Manager provides crisis intervention, case management, advocacy and follow-up services to survivors of domestic and family violence. This individual will provide personal and criminal justice advocacy and accompaniment for survivors of domestic violence. Additional support for survivors may be provided during presentation at Erie County emergency departments, police precincts, and/or court proceedings. The Case Manager will assist with linkages between law enforcement, the district attorney’s office and other community-based agencies working with domestic violence survivors.

Job Type:

Full Time, 40 hours/week

Pay:

$22.04 - $25.81 per hour

Schedule:

Monday through Friday

Some evening and/or weekend hours, as needed, and required on-call responsibilities.

Work Setting:

Onsite at Crisis Services, 100 River Rock Road, Suite 300, Buffalo, NY

What you will bring:

• Bachelor’s Degree or Master’s degree from an accredited college and/or university in human services, public health, social work or related field, or equivalent experience
• A minimum of 6 months’ relevant work experience preferably providing direct services in domestic/family violence response and/or prevention work
• Demonstrated knowledge of domestic violence dynamics and effects, public awareness and crisis intervention services
• Clear and calm judgment centered on survivors and ability to maintain ethical boundaries with clients
• Skilled in strategic and diplomatic collaboration
• Knowledge of practices and principles of empowerment
• A high degree of compassion, discretion and understanding for clients
• Ability to work independently, in an organized fashion, maintaining attention to detail and accurate records
• Ability to manage multiple tasks and establish priorities in a rapidly changing and fast-paced environment
• A valid NYS driver’s license with a clean driving record and access to reliable automobile

Ready for the toughest job you’ll love coming back to?

Crisis Services is a mission-driven organization that exemplifies professionalism and excellence in the delivery of crisis intervention. We are consistently looking for individuals who want to be leaders in crisis intervention and community resources for those with a mental health crisis. We have designed our agency to prioritize mental wellbeing above all else. Crisis Services promotes personal growth and success not only for those who seek our services, but for those that work with us every day.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.