Domestic Agent III

Ait-Worldwide-Logistics; Carpenter (CA); On-site; USD 45,000 - 64,000; Full time

Job summary

AIT Worldwide Logistics in the United States seeks a Domestic Agent III to coordinate and execute complex domestic freight activities, including scheduling, tracking, and documentation. You will manage escalations, ensure compliance, and support junior staff to maintain accurate operations.

This role emphasizes communication with clients and vendors, multi-modal routing, and adherence to IATA/TSA rules, with opportunities to contribute to KPI reporting and process improvements.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 7+ years freight forwarding experience required; 10+ years preferred.
• 3+ years SAP/AS400 experience preferred.
• 3+ years advanced knowledge of IATA and TSA regulations required.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments daily via air/ground.
• Route freight across multiple transportation modes per client requests.
• Proactively communicate with clients regarding freight status.
• Communicate with vendors on dispatch, routing and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights, and master rates.
• Assist in compiling KPI reports weekly/monthly as needed.
• Ensure paperwork, labeling and scanning for accuracy.
• Understand requirements for handling high-consequence shipments.
• Responsible for processing monthly inventory and billing postings.
• Support compliance training and certifications; perform other duties.

Skills

Microsoft Office

IATA regulations

TSA regulations

Communication skills

Team leadership

Education

High School Diploma or GED

Associate degree or equivalent

Tools

SAP

AS400

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Agent III serves as an experienced, representative responsible for coordinating and executing complex domestic logistics activities. This role supports the full lifecycle of shipment management, including scheduling, tracking, documentation, and issue resolution. As a subject-matter resource within the team, the Domestic Agent III handles escalated inquiries, ensures compliance with company and regulatory requirements, and maintains a high level of accuracy in all operational processes. The position also contributes to workflow improvements, supports training of junior staff, and helps ensure efficient, reliable service delivery to internal and external customers.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $32.70-$46.20 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education

• High School Diploma or GED (required)
• Associate degree or equivalent (preferred)

Experience

• 7+ years Freight Forwarding experience (required)
• 10+ years (preferred)
• 3+ years SAP, AS400 experience (preferred)
• 3+ years Advanced knowledge of IATA and TSA regulations. (required)

Knowledge, Skills, and Abilities

• Microsoft Office
• Advanced knowledge of IATA and TSA regulations
• Must be able to communicate and interact effectively with a variety of people
• Understand company policies and procedures to complete routine tasks
• Must have the ability to be a team leader and support teammates
• Must be able to meet deadlines and work in a fast paced, high volume work environment

Licenses and Certifications

• Dangerous Goods Certification Upon Hire (preferred)

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.