Domestic Agent I

AIT Worldwide Logistics, Inc.; Chandler (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

AIT Worldwide Logistics is seeking a Domestic Agent I to join our team. This role focuses on managing domestic freight, acting as the primary contact for designated customers, and ensuring successful outcomes on assigned projects through service, tracking, routing, and vendor compliance.

The position involves quoting and tracking freight daily, routing shipments across multiple modes, proactive client communication, vendor coordination, and assisting in KPI reporting.

Qualifications

• High School Diploma or GED is required.
• Less than one year Freight Forwarding experience is required.
• 3+ years of Freight Forwarding experience is preferred.
• SAP and AS400 experience are preferred.
• MS Office skills are required to manage daily tasks.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments daily.
• Route freight shipments across multiple transportation modes based on client requests.
• Proactively communicate with clients regarding shipment status.
• Coordinate with vendors regarding dispatch, routing and rates.
• Assist in compiling customer KPI reports weekly/monthly.

Skills

Microsoft Office

Communication

Regulations awareness

Education

High School Diploma or GED

Tools

SAP

AS400

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.

Responsibilities

• Friday - Monday 6:00AM - 4:30PM ( 4/10 hour shifts) OR - Monday - Friday 11:00AM - 8:00PM
• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• Ensure paperwork, labeling and scanning for accuracy
• Assist local sales and domestic offices with air/ground freight issues
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Education High School Diploma or GED (required)
• Experience Less than one year of Freight Forwarding experience (required)
• 3+ years (preferred)
• SAP, AS400 experience (preferred)
• Knowledge, Skills, and Abilities MicroSoft Office Low
• Basic knowledge of IATA and TSA regulations Low
• Ability to learn regulations and compliance procedures Low
• Must be able to work in a deadline driven and fast-paced, high-volume work environment Low
• Ability to read, analyze, and interpret verbal and written requests/directions, including documents such as tariffs, safety rules, operating infrastructures, and procedure manuals. Medium
• Ability to communicate and interact effectively with a variety of people Medium

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.