Domestic Agent II

AIT Worldwide Logistics; Hayward (CA); On-site; USD 41,000 - 58,000; Full time

Job summary

AIT Worldwide Logistics is hiring a Domestic Agent II in Hayward, CA to coordinate domestic air and ground freight shipments. You will quote, route, track, and document daily shipments with a focus on accuracy and timely communication.

Collaboration with carriers, vendors and customers is essential to keep shipments moving smoothly. The role requires 3+ years in freight forwarding, knowledge of IATA/TSA regulations, and SAP/AS400 familiarity.

Qualifications

• 3+ years Freight Forwarding experience (required).
• 5+ years (preferred).
• 1+ years SAP and AS400 experience (preferred).
• 1+ years knowledge of IATA and TSA regulations (required).
• Dangerous Goods Certification Upon Hire (preferred).

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moved by air/ground daily.
• Route freight across multiple transportation modes per client requests.
• Communicate proactively with clients regarding shipment status.
• Coordinate with vendors on dispatch, routing and rates.
• Ensure accuracy of paperwork, labeling and scanning.
• Assist local sales and offices with freight issues as needed.

Skills

Microsoft Office

Deadline-driven

Team player

Detail oriented

Independent worker

Education

High School Diploma or GED

Some College/Associate's Degree

Tools

SAP

AS/400

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Agent II supports the coordination and execution of domestic air and ground freight shipments while providing reliable service to both internal and external customers. This role is responsible for handling day‑to‑day shipment activities, including quoting, routing, tracking, and documentation, with a strong focus on accuracy and timely communication. The Domestic Agent II works closely with carriers, vendors, and customers to ensure shipments move efficiently and issues are resolved promptly.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly
• Route freight shipments across multiple transportation modes and services based upon client requests
• Proactively communicate with clients regarding status of freight
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Manage daily on‑time and defect codes, carrier re‑weights and insure all masters rated
• Assist local sales and domestic offices with air/ground freight issues
• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
• Ensure paperwork, labeling and scanning for accuracy
• Understand the requirements/expectations of handling shipments of consequence – NFO, high‑value, date/time specific, etc.
• Responsible for processing monthly inventory
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $29.70-$41.90 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education

• High School Diploma or GED (required)
• Some College/Associate's Degree or equivalent ()

Experience

• 3+ years Freight Forwarding experience (required)
• 5+ years (preferred)
• 1+ years Intermediate knowledge of IATA and TSA regulations. (required) and
• 1+ years SAP and AS400 experience (preferred)

Knowledge, Skills, And Abilities

• Microsoft Office
• Basic knowledge of IATA and TSA regulations
• Must be able to work in a deadline driven and fast‑paced, high volume work environment
• Must have excellent organizational skills and be detailed oriented
• Must have the ability to be a team player and support teammates
• Must have the ability to work independently

Licenses and Certifications

• Dangerous Goods Certification Upon Hire (preferred)

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine. Backed by scalable, user‑friendly technology, AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full‑service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.