Domestic Account Manager

Quantimetrix; Redondo Beach (CA); Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision

Employer Paid Life Insurance and AD&D

Voluntary Life & Disability

Training & Certification programs

Adoption Assistance

FSA and HSA

Employee discounts (large company)

Cell Phone discounts

EAP & 24/7 nurse line

Telemedicine options

Résumé du poste

Quantimetrix, based in Redondo Beach, CA, seeks an experienced professional to manage strategic accounts and drive new business across the United States. You will lead distributor and direct customer relationships, identify expansion opportunities, and coordinate with product support and marketing.

The role emphasizes pipeline management, quarterly business reviews, and executive sponsorship for major accounts, with a focus on delivering revenue growth and market expansion.

Qualifications

• Bachelor’s degree in a related discipline is preferred; equivalent experience will be considered.
• Valid driver’s license and ability to travel as required.
• 5+ years in account management, sales, business development, or customer-facing roles.

Responsabilités

• Develop and execute strategic account plans for distributors and direct customers with growth targets and stakeholder mapping.
• Conduct quarterly business reviews with assigned customers to review performance and identify opportunities.
• Map buying centers and build relationships with lab directors, procurement, and C-suite stakeholders.
• Identify expansion opportunities including new products, departments, and contract renewals.
• Conduct on-site customer visits (2–4 per year) and coordinate with Technical Product Support and Marketing on needs and training.
• Negotiate pricing, contracts, and terms for large opportunities and serve as executive sponsor for key accounts.
• Maintain complete records in the CRM and participate in pipeline/forecast reviews.

Connaissances

Account management

Sales

Business development

CRM

Stakeholder communication

Formation

Bachelor’s degree in business or life sciences

Outils

HubSpot CRM

Microsoft Office

LinkedIn Sales Navigator

Apollo.io

Description du poste

Manages and grows relationships with domestic customers to drive revenue growth and market expansion in the United States. Combines strategic account management for distributors and direct customers, and new business development to acquire new customers.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Strategic Account Management

• Develop and execute strategic account plans for distributors and direct customers with growth targets, key initiatives, stakeholder mapping, and competitive analysis
• Conduct quarterly business reviews (QBRs) with assigned customers to review performance, discuss needs, and identify opportunities
• Map buying centers and build relationships with multiple stakeholders (lab directors, procurement, C-suite)
• Identify expansion opportunities (new products, new departments, volume growth, contract renewals)
• Conduct on-site customer visits (2-4 per year)
• Coordinate with Technical Product Support and Marketing on technical needs and training
• Monitor account health and proactively address risks (competitive threats, service issues, budget changes)
• Negotiate pricing, contracts, and terms for large opportunities
• Serve as executive sponsor and primary relationship owner for large distributor accounts

New Business Development

• Identify and qualify new domestic customer opportunities (hospitals, reference labs, POC clinics, distributors)
• Conduct discovery calls and needs assessments with prospects
• Deliver product and sales presentations; develop proposals and respond to RFPs
• Negotiate contracts and close new business
• Maintain complete customer, opportunity, forecast, and activity records in the company CRM.
• Participate in weekly pipeline and forecast reviews, explaining material changes with account-level evidence.
• Use the company’s account-tiering and ownership rules to prioritize time and travel.

EDUCATION/LICENSES/CERTIFICATIONS

• Bachelor’s degree in business, life sciences, or a related discipline preferred; equivalent relevant experience will be considered
• Valid driver’s license and ability to travel as required

KNOWLEDGE, SKILLS AND ABILITIES

Experience:

• 5+ years of successful account management, sales, business development, or customer-facing
• commercial experience in a technical B2B environment
• Experience in IVD, clinical laboratories, medical devices, diagnostics, life sciences, or another regulated technical
• market is strongly preferred. Equivalent experience with complex recurring products will be considered
• Evidence of growing and retaining customer accounts, managing a pipeline, forecasting, and negotiating
• commercial terms
• Ability to communicate credibly with laboratory, quality, procurement, technical, and commercial stakeholders.
• Practical CRM proficiency and strong written, presentation, spreadsheet, and follow-through skills.

Technical Skills:

• HubSpot CRM (or similar CRM platform)
• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Sales tools (LinkedIn Sales Navigator, Apollo.io, or similar)

Key Success Factors:

• Assigned customers are retained, supported, and grown against agreed revenue and retention goals.
• Priority accounts have current plans, relationship maps, clear next steps, and visible risk or expansion actions.
• The forecast is timely, evidence-based, and accurate enough to support business decisions.
• New opportunities are qualified, advanced, and handed off effectively with Technical Support, Customer Service, and Marketing partners.
• Customer feedback and recurring friction are captured and translated into commercial or product actions.

Quantimetrix, located in Redondo Beach, California, is a family-owned company that designs, develops, and manufactures clinical laboratory quality controls. For nearly 50 years, we have delivered industry-leading products and services to the medical community.

BENEFITS

• Medical, Dental and Vision options
• Employer Paid Life Insurance and AD&D
• Additional Voluntary Life insurance and Disability (Guaranteed issue for the 30 days)
• Free Training resources and Certification programs
• Adoptions Assistance
• FSA and HSA
• Market place for large company discounts (Travel, auto, shopping, entertainment and various services)
• Cell Phone discounts (Verizon and AT&T)
• Employee Assistance program and nurse line 24/7
• Telemedicine options with insurance plans