Dome Front Desk Attendant at Oakland University

Oakland University; Oakland (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A university sports facility is seeking a Front Desk Worker to be the first point of contact for guests. This role involves managing check-ins and check-outs, providing excellent customer service, and maintaining a clean front desk area. The ideal candidate should have a high school diploma, strong communication skills, and the ability to multitask effectively. Flexible hours, including weekends and holidays, are required for this position.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a customer service or front desk role is preferred.
• Strong communication and interpersonal skills are necessary.
• Ability to multitask in a fast-paced environment.
• Must have a professional appearance and demeanor.
• Flexible hours required, including weekends and holidays.

Responsibilities

• Greet and welcome all guests with a positive attitude.
• Manage guest check-ins and check-outs, processing reservations.
• Ensure the front desk area is clean and well-stocked.
• Provide accurate information about the facility and services.
• Address and resolve guest inquiries or issues efficiently.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

Reservation software

Job description

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The Front Desk Worker is the first point of contact for visitors, clients, and staff at Oakland University Sports Dome. This role involves providing excellent customer service, managing guest arrivals, answering inquiries, and ensuring the smooth operation of front desk activities. The position requires a friendly and professional demeanor, strong communication skills, and a keen attention to detail. Hours for the Oakland Sports Dome are from 4:30pm-11pm (Monday-Friday), and 7am-11pm (Saturday & Sunday).

Key Responsibilities:

• Guest Reception: Greet and welcome all guests with a positive and helpful attitude, ensuring they have the best experience from the moment they arrive.
• Check-In/Check-Out: Manage guest check-ins and check-outs, process reservations, and handle any necessary paperwork.
• Maintain Cleanliness: Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Information Management: Provide accurate information about the facility, including services, amenities, hours of operation, and events.
• Customer Support: Address and resolve guest inquiries or issues efficiently, escalating to management if necessary.

Qualifications:

• High school diploma or equivalent (required).
• Prior experience in a customer service or front desk role (preferred).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in basic computer programs (e.g., MS Office, reservation software).
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays, as needed.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Occasional lifting of items up to 20 lbs.