Domain Services & Partnerships Manager

Icann; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

ICANN’s GDD Accounts and Services team seeks a detail‑oriented professional to define and document service requirements, supporting delivery to registry operators and registrars worldwide. The role requires collaboration with cross‑functional teams and strong problem-solving skills to diagnose service issues and propose solutions.

The ideal candidate has 6+ years in a related field, with strong written and spoken English, and the ability to communicate ICANN's position to internal and external

Qualifications

• Experience documenting requirements for a product or process.
• Project management skills from concept to implementation.
• Strong oral and written communication in English.
• Creative problem solving with internal/external negotiation.
• Experience analyzing policy and contractual provisions.
• Highly organized and detail-oriented with concurrent projects.
• Committed to task completion and strong work ethic.
• Public policy research/analysis knowledge is a plus.
• Commitment to accountability and transparency.

Responsibilities

• Define, implement, and manage service requirements with cross-functional teams.
• Manage exceptions and escalations to service delivery and build consensus.
• Become the expert for assigned services and communicate ICANN's position.
• Analyze data to identify improvements to services.
• Serve as liaison for registry operators and registrars in policy implementation.
• Partner with operations to ensure service design meets definitions.
• Lead cross-functional project teams to drive change.
• Collaborate with ICANN org and community to implement consensus policies.
• Work effectively in a diverse, multicultural environment.
• Perform other duties as assigned.

Skills

Requirements documentation

Project management

English communication

Policy analysis

Cross-functional collaboration

Negotiation

Research and analysis

Attention to detail

Education

Bachelor's degree

Master's degree preferred

International Relations

Public Policy

Job description

ICANN’s GDD Accounts and Services team seeks a detail‑oriented professional to define and document service requirements, supporting delivery to registry operators and registrars worldwide. The role requires collaboration with cross‑functional teams and strong problem-solving skills to diagnose service issues and propose solutions.

The ideal candidate has 6+ years in a related field, with strong written and spoken English, and the ability to communicate ICANN's position to internal and external