Domain Registry Services Manager

Search Results; United States; Presencial; USD 95 000 - 140 000; Tempo integral

Resumo da oferta

ICANN’s GDD Accounts and Services team is seeking a seasoned professional to define and document service requirements, support delivery to registry operators and registrars, and collaborate across departments to solve complex problems. The role requires independent research, strong written and verbal English, and the ability to communicate ICANN’s positions to diverse audiences.

The candidate will lead cross-functional projects, analyze policy and contractual provisions, and partner with

Qualificações

• Experience documenting requirements for a product or process.
• Project management skills from concept to implementation.
• Excellent English communication, written and spoken.
• Creative problem solver with negotiation experience.
• Experience analyzing policy and contractual provisions.
• Highly organized and detail-oriented with multiple concurrent projects.
• Commitment to accountability and transparency.
• Background in public policy research is a plus.

Responsabilidades

• Define, implement, and manage service requirements with cross-functional teams.
• Manage exceptions and escalations to service delivery by developing potential solutions and building cross-functional consensus.
• Communicate ICANN’s position to internal and external audiences with assistance from senior staff.
• Analyze data to identify improvements to services.
• Liaise with registry operators and registrars in policy development and implementation.
• Partner with the operations team to ensure service delivery aligns with the service definition.
• Lead cross-functional project teams to drive change.
• Collaborate with ICANN org departments to implement consensus policy recommendations.
• Be an exceptional team player in a diverse, multicultural environment.
• Other duties as assigned or requested.

Conhecimentos

Requirements documentation

Project management

Communication skills

Problem solving

Policy analysis

Organization

Work ethic

Public policy analysis

Formação académica

Bachelor’s degree in International Relations or Public Policy

Master’s degree preferred

Descrição da oferta de emprego

ICANN’s GDD Accounts and Services team is seeking a seasoned professional to define and document service requirements, support delivery to registry operators and registrars, and collaborate across departments to solve complex problems. The role requires independent research, strong written and verbal English, and the ability to communicate ICANN’s positions to diverse audiences.

The candidate will lead cross-functional projects, analyze policy and contractual provisions, and partner with