Dolan Toyota Rental Agent

Dolan Auto Group; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Term Life Insurance

Christmas Club Savings Fund

Employee Discounts

Tuition Reimbursement

Exclusive Employee Discounts

Job summary

Dolan Auto Group in Reno, NV is seeking a Rental Agent to assist customers seeking vehicle rentals. You will greet customers, present rental options, complete agreements, inspect vehicles, and coordinate pickups and returns.

The team emphasizes growth, community involvement, and a comprehensive benefits package after 90 days for full-time staff, including health, dental, vision, life insurance, and employee discounts.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and customer service skills required.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Team player with focus on customer satisfaction.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Provide information about rental options, rates, and vehicle features.
• Address customer inquiries and provide accurate information.
• Complete rental agreements accurately and efficiently, adhering to policies.
• Inspect vehicles before and after rentals for condition.
• Coordinate pickup and return schedules to meet customer needs.
• Monitor availability of rental vehicles.
• Collaborate with Service Team to ensure vehicles are ready for rental.
• Maintain and organize rental records and payment details.
• Process payments and refunds using company systems.
• Ensure compliance with legal and regulatory requirements.
• Educate customers on safe vehicle operation.

Skills

Strong communication

Multitasking

Customer service

Team player

Education

High School diploma or equivalent

Job description

Job Details: Job Location: Toyota - Reno, NV 89502, Dolan Auto Group, named Best Place to Work in Northern Nevada, is looking for a Rental Agent who is responsible for helping customers who need to rent a vehicle.

Why Dolan?

We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound. We offer a generous, comprehensive compensation and benefits package.

Essential Duties and Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Provide information about rental options, rates, and vehicle features.
• Address customer inquiries, concerns, and provide accurate information.
• Complete rental agreements accurately and efficiently, and adhere to company policies and procedures.
• Conduct vehicle inspections before and after rentals to ensure they are in proper condition.
• Coordinate vehicle pick-up and return schedules to meet customer needs.
• Monitor the availability of rental vehicles.
• Work closely with the Service Team to ensure vehicles are in good, working condition and ready for rental.
• Maintain accurate and organized rental records. Including customer information, contracts, and payment details.
• Process payments and refunds using the company's designated systems.
• Ensure compliance with all legal and regulatory requirements related to rental services.
• Educate customers on safe and responsible vehicle operation.

Benefits:

After 90 days (about 3 months), every full-time Dolan Auto Group employee will receive the following benefits:

• Paid Time Off/Vacation.
• Employer-Paid Health Insurance.
• Employer-Paid Dental Insurance.
• Employer-Paid Vision Insurance.
• Employer-Paid Short-Term Disability Insurance.
• Employer-Paid Term Life Insurance.
• Employer-Matched Christmas Club Savings Fund.
• Employee pricing on vehicle purchases, service, and parts.
• Training, tuition, and certification reimbursement for job-specific training.
• Exclusive employee discounts are available through select local businesses.

401 (k) Retirement Plan:

In addition, optional Allstate supplemental benefits are available at the employee's expense, including additional dental, vision, short-term disability, accident, cancer, etc.

Why Should You Apply?

At Dolan Auto Group, it's all about the drive. The drive to do better. To improve each and every day. To move expectations forward. To break away from the status quo and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast-paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, whom we call the Dolan Family.

A Few Things Worth Knowing about Dolan Auto Group:

Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 550 local residents. We take pride in being a family-owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most.

• Voted Best Place to Work and received 1st place: 2020, 2021, and 2022.
• Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 600 employees.
• Most Philanthropic Business by NNBW.
• Business Recognition Program Honored by the City of Reno.

Qualifications:

• High School diploma or equivalent.
• Possess an acceptable driving record and a valid driver's license.
• Be at least 18 years of age.
• Ability to multitask in a fast-paced work environment.
• Strong organizational skills and detail-oriented.
• Strong communication skills.
• A team player who is focused on providing exemplary customer service.

Physical Demands:

Physical demands include, but are not limited to:

• Must be able to stand for extended periods of time.
• Prolonged periods of sitting.
• Consistent, close visual work and frequent hand and finger movement due to computer use.
• Repetitive body movement such as squatting, twisting, kneeling, bending, stooping, fast-paced walking, and light jogging when necessary.
• Lifting or moving up to 50 pounds without assistance at various times.
• Exposure to weather, where extreme temperature ranges may be encountered.