DOL SS ADV

Labor, Department of; United States; On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Health insurance

13 holidays

Annual leave

Paid time off

Job summary

The Georgia Department of Labor is seeking a DOL Services Specialist Advanced at the Waycross Career Center to interview unemployment applicants, counsel them on career options, and help determine eligibility.

You will conduct hearings, perform fact-finding, and explain eligibility rules to employers and claimants while delivering service with professionalism.

Join a team transforming GDOL into a forward-thinking agency committed to service, integrity, and positive outcomes for Georgia families.

Qualifications

• Associate's degree from an accredited college or university AND One year of related experience OR High school diploma or GED AND Three years of related experience
• Minimum of two (2) years claims processing experience

Responsibilities

• Interviews unemployment applicants to obtain information needed to provide services.
• Counsels applicants to identify abilities, needs, interests, and values in relation to job opportunities.
• Conducts hearings in a professional and courteous manner.
• Performs in-depth fact-finding interviews to determine eligibility for unemployment insurance and resolve claims issues.
• Communicates law and procedures clearly to employers and claimants.
• Processes claims from the universal queue.
• Assists customers in-person and by phone with unemployment-related issues.

Skills

Interviewing

Customer service

Communication

Attention to detail

Education

Associate's degree

High school diploma or GED

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: DOL SS ADV Agency: Department of Labor Job Requisition ID: JR0000005000 Shift: Day (United States of America) Compensation Details: $46,000.00/YR.

The position is located at 600 Plains Ave., Waycross, Georgia, 31501.

Job Description: DOL Services Specialist Advanced Job Code – SSP091 Pay Grade - G The Georgia Department of Labor is currently seeking applicants to fill the position of DOL Services Specialist Advanced at the Waycross Career Center. The position is located at 600 Plains Ave., Waycross, Georgia, 31501.

JOB SUMMARY The Georgia Department of Labor (GDOL) is transforming into a forward thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

Essential Function and Responsibilities:

• Conducts interviews with unemployment applicants to obtain the information needed to provide services.
• Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities.
• Conducts hearings in a professional and courteous manner.
• Uses proper interviewing techniques in order to obtain appropriate information.
• Conducts in-depth fact-finding interviews to obtain accurate and complete information to determine eligibility for unemployment insurance and resolve claims issues.
• Conducts fact finding interviews within established time frames and in accordance with applicable laws and guidelines.
• Identifies, documents and resolves separation and availability issues.
• Issues proper instructions to claimant regarding unemployment responsibilities.
• Demonstrates a comprehensive overall understanding of state law and departmental procedure for the dissemination of information as related to program.
• Communicates law and procedures clearly, correctly, and understandably to employers.
• Accurately answers claimants' questions relative to program eligibility and explains the appeal process.
• Processes claims from the universal queue.
• Assists customers in-person and/or by phone with unemployment related issues and questions.
• Provides one on one assistance with claims filing process.
• Submits all claims related documents to imaging system.

Preferred Qualifications

• Associate's degree from an accredited college or university AND One year of related experience OR High school diploma or GED AND Three years of related experience
• Minimum of two (2) years claims processing experience

WHY YOU SHOULD APPLY

• Retirement and Savings Plans
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
• Flexible Spending Accounts (healthcare and dependent care)
• Dental
• Vision
• Life
• Disability
• Long Term Care
• Legal
• Paid Time Off
• 13 Holidays
• Annual Leave
• Sick Leave
• Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

ADDITIONAL INFORMATION:

• In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account.

Minimum Qualifications:

• High School diploma/GED and three (3) years of job-related experience; or One (1) year experience at the lower level Employment Svcs Spec 1 (SSP090) or equivalent position.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.

Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.